Job Description

Pay Rate: $ 72 on W2 & $ 80 on C2C

Job Title: Senior Full Stack Web Application Developer V

Location: 601 S. Tryon Street, Charlotte, NC 28202

Duration: 5/9/2025 - 12/31/2025

Number of Positions: 1

NOTE: Requisition Broadcasted: 5/23/25 Resumes due: 5/29/25 EOD (resumes will be sent over to the LOB as they arrive in the queue) Resumes per Supplier: 3 Location: The resource will be expected to follow a hybrid model reporting to the Charlotte, NC or Detroit, MI office 3 days/week. Candidates that do not reside in the mentioned locations are acceptable, but they MUST be willing to relocate. Interview: The engaging manager will conduct 1 panel interview via Zoom Top 3 Soft Skills: Ability to consume business requirements and create detailed technical process flow documentation Work collaboratively with other teams to align technical requirements Ability to provide business stakeholders technical guidance and best practices Top 3 Hard Skills: Genesys Cloud Web Messaging development experience Genesys Cloud Architect development experience API development and integration experience

Job Description:

Job Title: Genesys Developer

DAILY RESPONSIBILITES:

Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements

Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed

Work collaborative with other IT teams such as Middleware and Salesforce engineering

Responsible for working with agile team to create, write, and execute testing plans

Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues

Qualifications and Education Requirements

Required BS/MS in Computer Science, Engineering, or related subject

Skill/Experience/Education

Mandatory Skills

REQUIRED SKILLS:

Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool

Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers

Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)

Understanding of authentication methodologies (Oauth, SAML)

Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc

Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

Desired Skills

PREFERRED SKILLS:

NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)

Experience with implementation and supporting Genesys WFM and Reporting

Experience with Cyara Velocity and/or Cyara Cruncher testing tools

Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code

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