Role: Customer Care Representative
Location: Plano, TX
Job Type: Full Time + Hybrid Job
Job Description:
Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey .
As a Customer Operations Representative, you'll go beyond just advocating for customers—you'll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analysing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You'll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention.
This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the client culture.
Key Responsibilities:
Be a Customer Advocate & Problem-Solver: Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven.
Diagnose and Troubleshoot Like a Pro: Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions.
Leverage Technology to Drive Automation: Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies.
Think Ahead & Improve the Experience: Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts.
Master Multiple Platforms & Data Tools: Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making.
Collaborate & Innovate: Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service.
Qualifications:
1+ years of customer service experience in a fast-paced, high-tech, or automation-driven environment.
Bachelor’s degree in Business Administration, Communications, or a related field.
Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization.
...Mental Health Aide Residential Rehabilitation (VA Medical Center) Kelly Government Solutions | Bonham, TX Make a Difference for Veterans... ...in therapeutic and recreational group activities. Assist with patient intake, orientation, and discharge processes....
Electrical Training Specialist Position Type: Full-time, Non-Exempt, Salary Reports to: Manufacturing Training Manager Supervisory Responsibility: None Location: Jacksonville, FL (Manufacturing) Company Summary Stellar Energy provides state-of-the...
...successful team members have the thirst and creativity to redefine fashion retail for the 21st century, making REVOLVE the leading online retail destination targeted towards Millennial and Generation Z consumers seeking premium fashion.With a team of 1,000 strong, we are...
...Part-Time Brand Ambassador $16/hr + Bonuses Company: Topline Heating & Air Pay: $16/hour base pay + exciting bonus opportunities Schedule: Part-time | Weekend availability required At Topline Heating & Air, were looking for outgoing, energetic people to...
...Format, proofread & e-file legal documents Maintain calendars... ...Requirements: ~3+ years legal assistant experience (Litigation required... ...~ Ability to work independently and as part of a... ...schedule of 2 days working from home each week Paid parking in the...