Our government client is seeking an experienced Help Desk Analyst on an onsite 6+ months renewable contract opportunity in Austin, TX .
# of positions: 2
Role: Help Desk Analyst
W2 RATE - $26/hr
Job Description:
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer’s issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of onboarding process, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
3
Required
Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
2
Required
Experience working with customers across all levels of technological proficiency.
2
Required
Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
1
Required
Experience with Active Directory
1
Required
Experience with cloud platforms and technologies like Microsoft Azure
1
Preferred
A strong desire to grow and advance within an organization with an opportunistic landscape
1
Preferred
A strong desire to grow and advance within an organization with an opportunistic landscape
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
“Celebrating 30 years of service.”
Job Summary: The Axel Group is seeking a detail-oriented BIM Coordinator to support our project management team in developing and delivering fully coordinated shop drawing packages. This role requires strong Revit skills, coordination experience, and the ability to ...
...team and work together to provide excellent customer service at all times.* Maintains a clean, organized, and safe working... ...Good communication and people skills* Able to cross-sell and up-sell products and services* Excellent packing skills*...
...Job Description The Director of Corporate Communications is responsible for all internal and key external communications, including developing short-term and long-term communications strategies that support the company to achieve its strategic business objectives,...
...we invest in your growth and development to unlock your full potential. Competitive Total Compensation Package Employee- Only Stock Purchase Plan Mentoring programs Continuing Education Program Employee referral bonus Volunteer/Industry association opportunities...
...waterless beauty. We are tree-to-beauty , powered by 3,000-year-old olive tree skincare science. Our formulations replace 70% industrial water with phytonutrient-rich antioxidants, delivering clinically proven results, long-term skin transformation, and a radically...