Help Desk Consultant Job at Weston Technology Solutions, Anchorage, AK

dE8yMnVNRm5zRTFkMFhENWlEQ2lCdW5uNHc9PQ==
  • Weston Technology Solutions
  • Anchorage, AK

Job Description

Are you driven by a desire to help people with technology, better their day by fixing the issues and getting them back in business?

Weston Technology Solutions is currently looking to hire for our open Helpdesk Consultant position. This position is required to solve contracted client problems quickly, and close them with a sense of urgency leading to high client satisfaction. The right candidate will be action-oriented, results-driven and dedicated to solving client challenges in a timely and effective manner. In order to succeed in this role, the candidate must be organized, detailed and efficient in understanding the challenge and deploying the proper solution.

We offer competitive pay, a matching retirement plan, performance rewards and health, dental and vision insurance. We believe in our core purpose: "To Better the Lives of Others," whether it is our clients, our employees or the charities that we contribute to.

Responsibilities :

  • Monitor help desk system and finish open tickets
  • Answer phones, communicate ticket status to clients and keep them informed
  • Enter detailed and accurate notes and time spent on each ticket, in real-time throughout the day
  • Establish a trustworthy relationship with clients and solve issues quickly
  • Act professionally with proper tone, both written and verbal
  • Meet company standards and metrics for the position (related to tickets and performance)
  • Follow troubleshooting policies and SOPs at all times
  • Take ownership and appropriate action on tickets and follow-through to ensure they are closed
  • Effectively communicate with the Team about problems and updates for best resolution
  • Escalate tickets as indicated in escalation process and take the initiative to understand how ticket was solved so that you can resolve it the next time.
  • Be a mentor to other Helpdesk Consultants.

Qualifications:

  • Excellent communication skills
  • Great Troubleshooting and problem-solving skills
  • Process-Oriented
  • Detail-Oriented
  • Ability to update and maintain documentation
  • Experience supporting Windows Operating Systems
  • Working knowledge of critical network components
  • Understanding of Microsoft Office products

Experience:

  • At least 1 year experience supporting Windows operating systems and Microsoft Office products.
  • Must have experience remotely supporting customers and using remote support tools

Certifications :

Must pass the following exams or have a technology degree.

  • Exam MS-900: Microsoft 365 Fundamentals
  • CompTIA A+

Development:

  • Attend customer service training as assigned
  • Ongoing HIPAA training as assigned

Job Tags

Remote job, Currently hiring,

Similar Jobs

Lumicity

Head of Pharmacovigilance Job at Lumicity

 ...Head of Pharmacovigilance Salary Range: $315,000 $355,000 About the Role A Bay Area based biopharmaceutical company is seeking a Head of Pharmacovigilance to lead global safety efforts across clinical and commercial programs. Key Responsibilities Provide... 

Russell Tobin

Senior Copywriter Job at Russell Tobin

Job Title: Copywriter IV Location: Cupertino, CA Duration: 12 Months contract Pay Range: $65/hr-$75/hr on W2 (DOE) Responsibilities Craft a range of messaging, including pre-event messaging, event coverage, supporting content on drivers and Grands Prix,...

Ameristar Casino Resort Spa St. Charles

Dishwasher VIP Club Job at Ameristar Casino Resort Spa St. Charles

Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue ...

Driscoll Children's Hospital

Pediatric Hematologist/Oncologist Job at Driscoll Children's Hospital

 ...Driscoll Childrens Hospital Rio Grande Valley Job Overview: The Driscoll Health System is seeking a BE/BC Pediatric Hematology/Oncologist to join a robust program engaged in providing the highest standard of patient care for the children of South Texas. We have an... 

SHEIN

Senior Training Specialist Job at SHEIN

About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible ...