Help Desk Consultant Job at Weston Technology Solutions, Anchorage, AK

dE8yMnVNRm5zRTFkMFhENWlEQ2lCdW5uNHc9PQ==
  • Weston Technology Solutions
  • Anchorage, AK

Job Description

Are you driven by a desire to help people with technology, better their day by fixing the issues and getting them back in business?

Weston Technology Solutions is currently looking to hire for our open Helpdesk Consultant position. This position is required to solve contracted client problems quickly, and close them with a sense of urgency leading to high client satisfaction. The right candidate will be action-oriented, results-driven and dedicated to solving client challenges in a timely and effective manner. In order to succeed in this role, the candidate must be organized, detailed and efficient in understanding the challenge and deploying the proper solution.

We offer competitive pay, a matching retirement plan, performance rewards and health, dental and vision insurance. We believe in our core purpose: "To Better the Lives of Others," whether it is our clients, our employees or the charities that we contribute to.

Responsibilities :

  • Monitor help desk system and finish open tickets
  • Answer phones, communicate ticket status to clients and keep them informed
  • Enter detailed and accurate notes and time spent on each ticket, in real-time throughout the day
  • Establish a trustworthy relationship with clients and solve issues quickly
  • Act professionally with proper tone, both written and verbal
  • Meet company standards and metrics for the position (related to tickets and performance)
  • Follow troubleshooting policies and SOPs at all times
  • Take ownership and appropriate action on tickets and follow-through to ensure they are closed
  • Effectively communicate with the Team about problems and updates for best resolution
  • Escalate tickets as indicated in escalation process and take the initiative to understand how ticket was solved so that you can resolve it the next time.
  • Be a mentor to other Helpdesk Consultants.

Qualifications:

  • Excellent communication skills
  • Great Troubleshooting and problem-solving skills
  • Process-Oriented
  • Detail-Oriented
  • Ability to update and maintain documentation
  • Experience supporting Windows Operating Systems
  • Working knowledge of critical network components
  • Understanding of Microsoft Office products

Experience:

  • At least 1 year experience supporting Windows operating systems and Microsoft Office products.
  • Must have experience remotely supporting customers and using remote support tools

Certifications :

Must pass the following exams or have a technology degree.

  • Exam MS-900: Microsoft 365 Fundamentals
  • CompTIA A+

Development:

  • Attend customer service training as assigned
  • Ongoing HIPAA training as assigned

Job Tags

Remote job, Currently hiring,

Similar Jobs

United Gear & Assembly

Machine Operator weekend 2nd shift Job at United Gear & Assembly

 ...collaboration, to bring our customers high quality, cost effective solutions, delivered on time. Job Summary: Perform machine operations on Mills, Lathes, Grinders, Hobs and Broaches. ESSENTIAL DUTIES AND RESPONSIBILITIES Reads process sheets, blueprints, and... 

CheckRx

Public Relations Intern Job at CheckRx

 ...powered platform helping Medicare agents streamline enrollment, compliance, and client support. Were looking for a Public Relations Intern to join our core team for the summer of 2026. Youll work side-by-side with our founders to craft the CheckRx narrative. Your... 

Ameristar Casino Resort Spa St. Charles

SECURITY OFFICER Job at Ameristar Casino Resort Spa St. Charles

 ...Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or... 

Insight Global

Bilingual Customer Service Representative Job at Insight Global

 ...Based On Experience Looking to HIRE RIGHT AWAY!! Must Haves: ~2+ Years of Customer Service Experience preferrable within a call center, front desk environment taking high volume of calls ~ Bilingual in English and Spanish Day to Day: ~ This is a huge... 

The Kink Team

Inside Sales Agent Job at The Kink Team

 ...outbound leads by assessing their motivation, financial status, and competitive landscape. Collect and convey critical information related to client needs, including budget, timeline, and specific real estate preferences. Utilize various lead generation tools and...