Job Description

Would you like the opportunity to get your foot in the door with one of the most reputable financial institutions in the area? Don't miss your chance and apply now!

What you will be doing as the Help Desk Specialist:

• Ensure proper computer operation so that the end users can accomplish business related tasks. r
• Receiving initial calls/emails
• Prioritizing, documenting and actively resolving associates IT problems.
• Makes escalation for incidents when necessary.
• Field/answer incoming requests to the Service Desk via both Telephone and E-mail to ensure courteous, timely and effective resolution to associates issues.
• Investigate and resolve association workstation hardware and software issues and escalate more advanced issues to either Tier 2 or 3 for resolution.
• Create initial tracking work orders, document corrective action for problem resolution, use workflow tools and practices to achieve first call resolution.

What you will need as the Help Desk Specialist:

• Exceptional Customer service skills
• MS Certification A+ and or 1-2 year’s related experience with basic computer hardware
• Familiar with Active Directory; resolve associate password related incidents for user environment, and various web based HR applications
• Knowledge of basic computer hardware
• Experience with desktop systems, including Windows XP
• Exceptional written and oral skills
• Experience with Desktop systems and Windows current operating systems
• Strong Documentation skills
• Proven analytical and problem-solving abilities

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