Help Desk Specialist Job at Aquarius Professional Staffing, Seville, OH

dCsyK3U4Tm11MHBSMUhyNGlES2pDKy9vNHc9PQ==
  • Aquarius Professional Staffing
  • Seville, OH

Job Description

Would you like the opportunity to get your foot in the door with one of the most reputable financial institutions in the area? Don't miss your chance and apply now!

What you will be doing as the Help Desk Specialist:

  • Ensure proper computer operation so that the end users can accomplish business related tasks. r
  • Receiving initial calls/emails
  • Prioritizing, documenting and actively resolving associates IT problems.
  • Makes escalation for incidents when necessary.
  • Field/answer incoming requests to the Service Desk via both Telephone and E-mail to ensure courteous, timely and effective resolution to associates issues.
  • Investigate and resolve association workstation hardware and software issues and escalate more advanced issues to either Tier 2 or 3 for resolution.
  • Create initial tracking work orders, document corrective action for problem resolution, use workflow tools and practices to achieve first call resolution.

What you will need as the Help Desk Specialist:

  • Exceptional Customer service skills
  • MS Certification A+ and or 1-2 year’s related experience with basic computer hardware
  • Familiar with Active Directory; resolve associate password related incidents for user environment, and various web based HR applications
  • Knowledge of basic computer hardware
  • Experience with desktop systems, including Windows XP
  • Exceptional written and oral skills
  • Experience with Desktop systems and Windows current operating systems
  • Strong Documentation skills
  • Proven analytical and problem-solving abilities

Job Tags

Similar Jobs

Net2Source (N2S)

Sr. Data Tester Job at Net2Source (N2S)

 ...data migration, integration, and transformation. Must have experience managing large scale Data modernization initiative and Stakeholders...  ...Required Skills & Experience: 10+ years of experience in software testing with a focus on data-centric projects. Proven... 

U.S. Tsubaki Power Transmission, LLC

Tool Room Machinist (SDKY) Job at U.S. Tsubaki Power Transmission, LLC

 ...drawings to visualize final form of die, part or tool, and plans sequence of operations to achieve desired end result Works from prints, sketches, verbal or written instructions, or from existing part to be copied or fitted Lifts, positions, and secures parts to... 

Ninyo & Moore, A SOCOTEC Company

Environmental Project Manager Job at Ninyo & Moore, A SOCOTEC Company

 ...Ninyo & Moore has an immediate opening for a licensed Project or Senior Project Environmental Engineer or Geologist to assist in the management and growth of our environmental practice in the San Francisco Bay Area. About the Role : The successful candidate will conduct... 

Atlantic Air Charter

Office Assistant Job at Atlantic Air Charter

 ...of Beechjet 400A and Hawker 800XP aircraft, we provide travelers access to thousands of destinations, from major business hubs to remote leisure escapes, offering the flexibility, privacy, and comfort that commercial travel simply cant match. As part of the Atlantic... 

West Marine

Assistant Manager Job at West Marine

Job Summary: The Assistant Manager supports the business unit in achieving sales goals through limited supervision. Responsibilities include training Crew Members on sales techniques, ensuring excellent customer service, and helping to meet annual sales targets. The mission...