Job Description

The Help Desk Technician provides onsite and remote technical support to end-users, resolving hardware, software, and system issues. This is a contract-to-hire opportunity.

Responsibilities

• Respond to incoming technical support requests via phone, email, and ticketing system.
• Diagnose, document, and resolve end-user issues related to PCs, applications, mobile devices, voice and data systems.
• Track and update all support interactions and resolutions within the help desk system.
• Install, configure, and maintain computers, mobile devices, and related equipment.
• Troubleshoot moderate-complexity issues involving applications, systems, network devices, and hardware.
• Escalate issues when required and advise end-users on appropriate next steps.
• Support and maintain Active Directory including user account management, security settings, and automation tasks using tools such as PowerShell.
• Participate in department and firm-wide initiatives to improve processes, user experience, and technical capabilities.
• Perform other duties as assigned.

Required Qualifications

• Associate or Bachelor's degree in Computer Science or related field, or equivalent experience.
• 2+ years of help desk, technical support, or field service experience.
• Experience supporting Windows, MS Office, Outlook/Exchange, and basic networking.

Preferred Qualifications

• Strong PC troubleshooting skills; experience with AD, DNS, DHCP, VPN.
• Printer setup and management experience.
• Experience with Mobile Device Management.

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