Help Desk Specialist Job at Insight Global, Willoughby, OH

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  • Insight Global
  • Willoughby, OH

Job Description

Required Skills & Experience

• 2+ years of experience in an IT support/help desk role, ideally within a financial institution or credit union

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience

Proficient in Microsoft 365, Windows 10/11, Active Directory, and remote support tools

Job Description

Insight Global is seeking a IT Helpdesk Technician for a credit union in

Willoughby, OH. This person will be responsible for ensuring efficient operation of hardware, software, and core systems. This position is key in supporting branch and back-office technology, maintaining system documentation, and ensuring prompt resolution of IT-related issues in accordance with internal policies and service standards.

Key Responsibilities:

• Be the first point of contact for technical issues submitted via phone, email, or ticketing system.

• Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals..

• Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration.

• Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions.

Compensation:

$50,000 to $65,000 per year annual salary.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Job Tags

Remote work,

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