Help Desk Technician Job at CornerStone Technology Talent Services, Richardson, TX

dCt1M3ZzVmhza3RYMzNiMmlUT21DTzdxNFE9PQ==
  • CornerStone Technology Talent Services
  • Richardson, TX

Job Description

Title: Help Desk Representative

Location: Richardson, TX

Type: Full-Time | Onsite

CornerStone TTS is partnering with a growing organization to hire a Help Desk Representative who enjoys problem-solving, supporting end users, and working in a tight-knit IT environment. This is a great opportunity for someone who wants hands-on experience across systems, servers, and applications while working directly with a highly supportive Technical Director.

About the Opportunity

In this Tier 1 support position, you’ll be the first point of contact for technical issues, troubleshooting a variety of hardware, software, and system questions. You’ll assist internal users, document and resolve tickets, and escalate more complex issues when needed. Because the IT team is small, you’ll have the chance to learn quickly, take ownership, and make an immediate impact.

What You’ll Do

  • Provide first-level technical support via phone, email, and ticketing system
  • Troubleshoot user issues related to desktops, software applications, authentication, and connectivity
  • Assist with basic server-related tasks, system updates, and account provisioning
  • Document incidents, resolutions, and recurring trends
  • Collaborate with senior team members to escalate and resolve complex problems
  • Deliver a positive support experience through clear communication and follow-through

What We’re Looking For

  • Bachelor’s degree OR equivalent experience
  • Three or more years of experience in IT support, call centers, network operations, or software support
  • Experience working with servers (Windows preferred)
  • Strong troubleshooting skills and the ability to work independently
  • Professional IT certifications are a plus and may substitute for experience

Why This Opportunity Stands Out

You won’t get lost in a massive support team. With fewer than five people in IT, you’ll work closely with leadership, grow your technical skills, and be part of a team that values collaboration, stability, and having fun at work.

Job Tags

Full time, Immediate start,

Similar Jobs

Insight Global

Dispatcher Job at Insight Global

 ...Job Title: Dispatch Agent Location: Cincinnati, OH 45202 Duration: 12-month recurring contract Pay: $20-$22/hr (more for right candidate) Schedule: Onsite M-F 8-5 Required Skills & Experience: 3+ years of level 2 or 3 Help Desk experience Triaging... 

DYNE Hospitality Group

Tropical Smoothie Cafe - Team Member (TX046) Job at DYNE Hospitality Group

Location: 760 Airport Fwy Suite 400 Hurst TX 76054 Work Week : Flexible hours are available! Able to work starting at 5:00 AM or until midnight if required, based on caf hours and availability. Welcome to the DYNE Hospitality Group (Tropical Smoothie Caf...

Cornerstone Building Brands

Production Associate Night Shift Job at Cornerstone Building Brands

 ...Job Description JOB DETAILS Base Pay: $18.00 per hour, plus $1.00 shift differential per hour Night Shift: 7 pm-7 am on a 2-2-3 Schedule Benefits Start Day 1 On Demand Pay (Access to Your Pay When You Need It) Weekly Pay DUTIES AND RESPONSIBILITIES... 

Piramal Pharma Solutions

Chemical Operator Job at Piramal Pharma Solutions

 ...: Piramal Pharma Solutions HPAPI Research and Manufacturing facility located in Riverview, Michigan, is seeking a qualified Chemical Operator II to join our Production team. The Chemical Operator II is responsible for conducting chemical syntheses/manufacture of active... 

Stoneridge at Centerra

Housekeeper/Laundry Aide Job at Stoneridge at Centerra

 ...Employee Assistance Program Our community is looking for a Housekeeper to join our team. Housekeeper Responsibilities:...  ...Responsible for collecting, cleaning and redistributing the community laundry. Responsible for maintaining the commercial laundry in a...