Job Description

About Nevro

Nevro (A subsidiary of Globus Medical) is a global medical device company . We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.

Job Summary & Responsibilities

The HFX Coach, part of the patient success team, plays an important role in ensuring superior outcomes with Nevro’s therapy. The HFX Coach interacts with patients to provide technical and product expertise. The position is part of the Customer Excellence group and will work in collaboration with Sales Representatives, Therapy Consultants, and internal teams.

• Communicate directly with patients.
• Serve as a resource for clinical patient support for issues relating to device troubleshooting and Company product inquires.
• Provide exceptional clinical education for Company products and related procedures and, responding to detailed technical inquiries from patients.
• Respond to all patient and field communications in a timely manner. Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames.
• Provide appropriately documented follow-up on all patient interactions to the sales team. Consult with other internal Nevro departments when needed to maintain solid clinical outcomes.
• Perform continued patient follow-up to assure optimal patient outcomes.
• This position requires being available during all pre-determined hours, telephone, keyboard, strong analytical skills and proficiency in the use of modern technology and software.
• Travel 5-10% for training, conferences and occasional field support.
• Other duties as assigned.

Role Requirements

• Experience in a consultative role a plus.
• Customer service experience a plus.
• SCS experience and/or patient interaction experience preferred
• Role may start as a remote role and transition to onsite

Skills and Knowledge

• Strong written, verbal and phone communication skills
• Detail orientation Strong Microsoft Excel skills
• Comfort and adaption to advanced technologies

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Target Pay Range

The final starting salary offer to the successful candidate will be determined by evaluating several factors, such as education, experience, knowledge, skills, internal equity, alignment with market data, and geography. *Nevro is a multi-state employer, so the target pay range may increase or decrease depending on the city/state.

EEO Statement

Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.

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