Job Description
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OVERVIEW/BASIC FUNCTION:
Responsible for assisting in the overall management of the Housekeeping Department.
RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Monitor and control operation of various sections including, but not limited to linen room, uniform room, loading duck, offices and storerooms.
- Maintain accurate records of linen and uniforms sent to and returned from laundry.
- Inventory, issue and control use of linen, uniforms, shoes, accessories and other housekeeping supplies.
- Operate the ironing and washing machines according to specifications.
- Perform Embroidery and Maintain Inventory
- Collect and issue employee uniforms.
- Perform repairs of guest and employee clothing.
- Maintain uniform and supplies par
- Receive associates uniforms and hang them on conveyor
- Ensure machines are properly working.
- Perform laundry tasks as assigned.
- Keep uniform software up to date
- Operate wet cleaning equipment and use specified chemicals according to procedures.
- Prepare staff schedules
- Ensure guest complaints are resolved in a timely manner.
- Maintain employee attendance and uniform history cards.
- Recommend hiring, developing, counseling, motivating and disciplining staff in accordance with hotel policies and procedures.
- Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.
- Interact in courteous and professional manner with all guests, staff and community members.
- Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
- Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.
- Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.
- Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.
- Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule forms
- Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
- Maintain cleanliness and safety of work area.
- All other duties as required.
QUALIFICATIONS:
- Experience: Minimum two years supervisory experience; previous experience in a housekeeping laundry department for a luxury or ultra-luxury hotel or similar laundry facilities.
- Education: High school diploma; some college.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills: Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate. and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings.
- Language: Required to speak, read and write English, with fluency in other languages preferred.
- Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
- Licenses & Certifications: None required.
SALARY:
Job Tags
Hourly pay, Permanent employment, Full time,