Job Description

JOB TITLE: Human Resources & Education Assistant, Charleston Area CVB

DEPARTMENT: Finance & HR

DATE: January 1, 2026

I. FUNCTION:

This position is responsible for supporting the human resources & education functions of the Bureau to ensure smooth operations. Areas of support include records retention and compliance, operations, employee benefits, employee relations, and special projects / other duties as assigned. In addition, this position supports the educational programming offered for members through the Hospitality Academy by sending out email correspondences, helping with class setup and breakdown, and supporting the development of the program to suit the needs of the Bureau’s members.

II. STATUS: Full-time, regular; Exempt

III. SPECIFIC REQUIREMENTS:

1. Commitment to pursuing a career in Human Resources

2. Commitment to confidentiality of sensitive information

3. Bachelor's degree 

4. Excellent verbal and written communication skills

5. Proven organizational skills with ability to manage multiple assignments

6. Excellent oral communication and grammar/spelling skills

7. Working knowledge of office procedures

8. Excellent eye for detail

9. Knowledge of Windows, Drive, databases, etc.

IV. SPECIFIC DUTIES:

Records Retention & Compliance (17%)

1. Scans and catalogs items as needed for the Bureau’s digital employee records in Google Drive including items for hires, promotions, transfers, performance reviews, compensation, benefit enrollments, discipline, and terminations. (12%)
2. Works with the Director of Human Resources on yearly purge of files per our document retention policy. (1%)
3. Supports the Bureau’s HR function by staying abreast of policy regarding equal employment opportunities, compensation and employee benefits; stays aware of legislation, arbitration decisions, and any other pertinent information to assess HR and industry trends. Maintains and takes advantage of a SHRM membership. (4%)

Operations (20%)

1. Participates in the budget process for human resources and applicable operations accounts. This includes the building of new lists/resources for the new fiscal year including the staff anniversary list, payroll and holiday calendar, etc. (1%)
2. Assists with investigating work-related accidents and preparing reports for workers compensation insurance carrier. Support with managing workers compensation claims and coordinating with employees and insurance carrier. (.5%) 
3. Monitors unemployment claims and supports the Director of Human Resources in managing cases and/or appeals when needed. (.5%)
4. Monitors office and employee safety issues and works with Operations Manager to repair/respond as needed. (1%)
5. Supports Director of Human Resources with recruiting, onboarding (including training schedules), discipline, training and terminations. (6%)
6. Supports the performance evaluation process for all exempt and non-exempt employees annually, at mid-year, and as needed. This includes involvement in planning the review process, preparing review files, communication with staff to make sure deadlines are met, and scanning applicable review items for records retention upon completion of review cycle. (8%)
7. Maintains updated employee information in iSolved. (1%)
8. Assists Director with developing and implementing the Bureau’s education programs for full staff and supervisors as needed. (2%)

Employee Benefits (15%)

1. Supports Director of Human Resources in working with benefits broker/agent to renew and maintain the Bureau's employee benefit offerings. This includes renewal of yearly offerings, bidding, selection of providers, open enrollment, claims assistance and all other needs/issues as they arise. (2%)
2. Supports Director of Human Resources and Chief of Staff with management of the Bureau’s 401-K plan. This includes assisting with meetings of the 401-K Committee and keeping minutes of those meetings, assisting with internal 401-K records/files updated and accessible, distributing information to staff, encouraging staff participation, bi-weekly processing of the 401-K including transmission to provider and any other duties as needed. (12%)
3. Assists with the maintenance of staff leave records including carry-over records, assisting supervisors and employees with any questions and/or concerns. (1%)

Employee Relations (22%)

1. Makes time to talk with and be present for employees with "pop-up" needs and issues as they arise (such as login help, lost insurance cards, day-to-day issues). (10%)
2. Assists Director with interns items to ensure a meaningful work experience. Support with paperwork/forms with colleges for course credit when applicable. (2%)
3. Corresponds and handles online acceptance of resumes via explorechareston.com/ATS and any other applicable channels. Oversees responses to resumes and employment inquiries. (2%)
4. Collect information for “Get To Know You” emails for new team members to include personal information, trivia, fun items to help folks connect with new team members. Maintain CVB Faces document for staff. (1%)
5. Plans and Conducts new employee orientations to foster positive attitude toward Bureau’s goals and bond with new team members. (4%)
6. Plans and executes all staff events. Coordinates arrangements, BEOs, rentals, prizes, etc as needed for these events. Takes advantage of opportunities to surprise staff with things like Cookies/Ice Cream/Watermelon Friday, doughnuts on inclement weather mornings, etc when time and circumstances permit. (2%)
7. In charge of coordinating and distributing gift cards at or before the monthly staff event to employees celebrating work anniversaries. (1%)

Education (21%)

1. Sends out all email and text correspondence to members for Hospitality Academy classes as well as Quarterly HR Roundtables, including reminders and newsletters. (4%)
2. Participate in planning and give input on training topics, content and other class ideas. (1%)
3. Prepare for each class by having handouts ready, coordinating coffee and snacks, and assisting the Director with set-up/breakdown. (6%)
4. Create meaningful data spreadsheets that help the Director make conclusions about attendance behavior by members. (4%)
5. After each class, make sure all attendance data is entered correctly into SimpleView, to help the publications and education team collectively with learning about membership engagement with our education programs. (5%)
6. Works with internal departments and networks with members when possible, always looking for opportunities to market and share Hospitality Academy offerings. (1%)

Other (5%)

1. Other duties as assigned. (5%)

V. ESSENTIAL & NON-ESSENTIAL FUNCTIONS (In compliance with the ADA.)

Essential:

1. Excellent command of the English language, including comprehension, verbal and written communication skills.

2. Good interpersonal skills.

3. Ability to operate office equipment and learn software programs such as Windows, Google Drive, Databases.

4. Ability to perform mathematical calculations accurately.

5. Access to transportation to attend meetings/functions throughout the tri-county region and the state, including overnight lodging, and to pick-up or deliver supplies related to the job before, during and after regular working hours.

6. Ability to grip/grasp various tools and equipment used in the office area.

7. Ability to set up for a meeting, including supply preparation, carrying items to meeting rooms, arranging furniture, placing agendas and other information around table.

8. Good eyesight and hearing which may be corrected with an aid if necessary.

9. Ability to rotate body while in a sitting or standing position.

10. Ability to climb stairs to reach office on the second floor.

Non-essential:

1. Ability to stretch and reach in various directions while in a kneeling, standing, sitting or crouching position.

2. Able to lift a maximum of 50 pounds.

VI. IMMEDIATE SUPERVISOR: Director of Human Resources & Education

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