Job Title: Insurance Claims Specialist
Location: Cincinnati, Ohio
Status: Actively Accepting Candidates
Job Overview:We are currently seeking a detail-oriented and customer-focused Insurance Claims Specialist to join our growing team. This newly created role is designed to support an increase in call volume and assist customers who are unable to process insurance claims online.
If you thrive in a fast-paced environment and enjoy helping others, this is a great opportunity to build your career with a reputable organization in the insurance industry.
Key Responsibilities:Manage a high volume of inbound calls and assist customers with submitting insurance claims.
Provide clear guidance throughout the claims process, ensuring accuracy and a positive customer experience.
Accurately input claim details into internal systems following company protocols.
Investigate and resolve basic claim issues or escalate more complex cases as needed.
Stay informed on internal policies, systems, and procedures.
Collaborate with team members and participate in ongoing training initiatives.
Ensure timely and efficient processing of claims while maintaining excellent customer service standards.
Strong communication and interpersonal skills.
Proven ability to manage high call volumes in a professional and efficient manner.
Previous experience in claims processing or insurance-related customer service is highly preferred.
Detail-oriented with strong organizational and data entry skills.
Ability to work independently and in a team environment.
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