Job Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEAD OF IT OPERATIONS (DIRECTOR) to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Analyze, articulate, implement, and maintain governance components with clarity of authority and responsibilities.

• Pursue the company and department roadmaps.

• Manage IT-related financial activities in both the business and IT functions, covering budget, cost and benefit management, and prioritization of spending.

• Optimally manage supplier and vendor relationships and contracts.

• Provide a structured approach to ensure optimal recruitment/acquisition, planning, evaluation, performance management, and development of IT operations staff

• Ensure high-quality service support to internal and external customers by managing the support team and implementing support monitoring systems and applications.

• Ensure optimal business and operational continuity by implementing the right hardware, network, and software solutions.

• Protect enterprise information, and implement the appropriate security policies, processes, and systems

• Manage all projects in alignment with enterprise strategy based on sound IT project management approaches.

• Initiate, plan, control, and execute projects, and close with a post-implementation review.

• Implement technology solutions that enhance the company’s industry competitiveness through product and service innovations.

Requirements

• Graduate of Computer Science, Computer Engineering, Information Technology, Management of Information Systems, Communications Technology Management, or a similar course.

• At least 10 years of experience managing an IT department

• At least 2 years of being in a Senior Manager position within IT

• Support experience in a BPO / Call Center environment is an advantage

• Technical proficiency and hands-on management experience in the following:

• ERP (Preferably in Microsoft Dynamics 365 Finance & Supply Chain, Microsoft Dynamics AX, Acumatica)

• Software Applications

• Network Administration

• Systems Administration

• Database Administration

• Cyber Security

• Cloud Administration

• Relevant experience in IT Disaster recovery and business continuity

Benefits

Compensation Package: Negotiable

• 10% night differential
• Convertible to Cash Leave Credits
• Health Insurance with free dependents*
• Annual Performance Appraisal

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

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