Job Description

Duration: 6-12+ Months Contract to Hire

Job Description:

Roles & Responsibilities:

• Performs basic analysis of functional or service requirements using a fundamental understanding of IT Business processes or problems.
• Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers.
• Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity.
• Resolves technical issues of moderate complexity within a given technical area.
• Identifies potential escalations and proactively alerts management.
• Provides solutions to prevent problems from occurring in the area of responsibility including patch management. Reviews implement and verifies changes/solutions of medium complexity and risk. Ensures configuration management database entries are complete and accurate.
• Provide support to customers and their suppliers including installation, servicing, and repairing systems, equipment and escorting any client/vendor suppliers.
• Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and
• associated accessories.
• Troubleshoot known and unknown software issues related to Windows 10/11, Microsoft Office 365, Outlook, Skype for Business, OneDrive, and other corporate
• deployed desktop applications.
• Troubleshoot Microsoft patches, corporate software deployments, group policies, Build and reimage a corporate-issued PC including performing any necessary
• upgrades required to solve the end-user productivity issue.
• Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
• Troubleshooting of LAN/WAN issues impacting employee productivity on their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
• Perform IMACD activities within SLAs - PC and peripheral add move change
• Documents solutions and incident resolution case notes in English in assigned reporting systems Audit, maintain, and manage the devices asset management systems.
• Strong understanding and support of shipping & receiving, inventory, and warehousing practices.
• Experience in procurement, inventory, and asset management of IT equipment as well as managing the IT life cycle.
• Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds and/or using pallet jacks.
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.

Required Skills & Experience:

• Good verbal and written communication skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user, and server web-related applications).
• Experience with business IT applications (e.g. supply chain, customer relationship mgmt., HR, finance).
• Basic skills in scripting and or programming language.
• Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Strong initiative, problem-solving, priority-setting, and collaboration skills.
• Exhibits a high level of initiative and integrity.
• Possess creative ability, credibility, and self-confidence.

Skills:

Windows 10/11, Migration, Imaging, refreshing, ITIL

Education:

• High School or equivalent Experience

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Akib

Email: akib@ustechsolutionsinc.com

Internal Id: 25-37204

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