Job Description

TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.

We are hiring a Lease Agent to work out of our Milford GDC.

Duties and Responsibilities:

• Contact customers daily in manual and dialer environment for informing and collecting deficiency balance on account of a Total Loss

• Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc.

• Meet required criteria for call quality standards.

• Perform customer service functions by responding to inquiries and complaints.

• May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed.

• Review account late fee waivers, due date changes, etc., and make recommendations to team lead or supervisor.

• Adhere to Customers accounting and collection policies.

• Maintain customer relations with a high degree of internal and external customer service.

• Possess effective problem solving skills to ensure timely problem recognition and resolution.

• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

• Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s),

• Using company guidelines to agree a solution to resolve the arrears.

• Recording and updating customer information via the organization’s internal systems

• Resolving customer queries at first point of contact

• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer

• Ensure call handling and service quality is maintained

• Contact customers using automated dialer and manual dial telephone systems.

• Responsible for own portfolio of accounts

• Contact with external agencies.

Experience and Skills:

• Exceptional facilitation, presentation, and listening skills

• Excellent verbal and written communication skills

• Strong writing skills, attentive to details, and capacity to develop quality training material

• Highly proficient in time management, organization, planning, and prioritization

• Proven initiative, positive attitude, team oriented, self-motivated, and highly enthusiastic

• Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment

• Strong interpersonal skills and ability to establish rapport

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.

• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

• Family Support: Maternal & Parental Leaves.

• Insurance Options: Auto & Home Insurance, Identity Theft Protection.

• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

• Time Off: Vacation, Time Off, Sick Leave & Holidays.

• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SS3

Job Tags

Similar Jobs