Level 2 IT Support Technician - Windows/Mac (MSP) Job at Bowman Williams, Streamwood, IL

dCtLenNjQmt0RTVUMTNUeWlEYWdEK1hzNHc9PQ==
  • Bowman Williams
  • Streamwood, IL

Job Description

We’re a growing Managed Services Provider based in the Chicagoland area, and we’re looking for a Level 2 Service Desk Technician who’s skilled in both macOS and Windows support and has experience working for a MSP. This is a client-facing role for someone who thrives in fast-paced environments, enjoys solving problems, and brings previous MSP experience to the table.

You'll join a collaborative team that values innovation, career development, and work-life balance. After three weeks of in-office training, you'll shift to a mostly remote setup (80% WFH / 20% onsite support in and around Streamwood).

Key Responsibilities:

  • Resolve escalated Windows 11 and macOS issues within expected SLAs
  • Build and manage macOS deployment workflows using JAMF, FileWave, or similar tools
  • Support Apple Business Manager and other MDM platforms
  • Troubleshoot desktop, server, VoIP, and remote work setups
  • Maintain thorough documentation and accurate ticket records
  • Assist with mobile device management, networking issues, and app support
  • Participate in certification programs and technical training

What You Bring:

  • At least 1 year of experience supporting clients at a Managed Service Provider (MSP)
  • Proficiency in troubleshooting both macOS and Windows environments
  • Familiarity with MDM tools and Apple Business Manager
  • Strong understanding of workstation/server communication and remote support tools
  • Basic networking and VoIP knowledge
  • Mac administration certifications like ACSP are a plus
  • Exposure to scripting languages like PowerShell, Bash, or Python (preferred)
  • Great customer service skills and an organized, self-directed work style

Compensation & Benefits:

  • 100% employer-paid health, dental, and vision insurance
  • Work-from-home 80% of the time after onsite training
  • 401(k) with 3% company match
  • 13 PTO days + 7 paid holidays
  • Mileage reimbursement for Chicagoland client visits
  • Ongoing training, cert reimbursement, and career growth support

If you're an MSP-experienced tech who loves tackling escalated issues and wants to grow in a supportive, hybrid environment—let’s connect.

Job Tags

Holiday work, Remote job, Shift work,

Similar Jobs

Robert Half

Executive Creative Director Job at Robert Half

 ...Executive Creative Director We're seeking an innovative and strategic Executive Creative Director to lead the development and execution of a compelling brand communication strategy. This role is responsible for shaping the brand voice, driving creative excellence, and... 

Robert Half

Senior Benefits Specialist Job at Robert Half

 ...billing and processes invoices for employee benefit programs. Maintains accurate employee benefits records and files and handles confidential information. Creates annual reports and audits related to employee benefits for upper-level management. Assists others... 

BIP.Monticello

Life Sciences Consultant, Content Writer Job at BIP.Monticello

 ...to join our Northeast consulting team. You must have valid US work authorization and must physically reside in the Boston metropolitan...  ...sell program. ~ Volunteer days. ~ Paid parental leave. ~ Remote work environment with ability to travel to office as needed.... 

IWS, inc

Child Care Eligibility Specialist Job at IWS, inc

 ...ethic and works well in a team oriented environment. As a Child Care Eligibility Specialist you must have excellent communication skills...  ..., PAID TIME OFF, HOLIDAY PAY, SICK TIME, VACATION, 401(K ), DAY SHIFT all in a team oriented work environment! Pay will be discussed... 

McCalls Catering & Events

Café Chef Job at McCalls Catering & Events

 ...Caf Chef (Daytime) $75.000-$90.000 de Young Cafe at de Young Museum, in Golden Gate Park, San Francisco The Role Are you an experienced chef who enjoys creating quality food in a fast-paced, people-focused environment? Do you thrive when leading a team and...