Job Description

A medical device client in Maple Grove, Minnesota is looking to hire a Logistics Coordinator keep their clinical field operations running smoothly. This person will be in charge of coordinating schedules, travel, shipment of materials and documentation while also owning the clinical calendars to make sure cases, physician training, and travel plans are ready to go!

This person will support the team that trains and guides doctors in implanting their device so they should be comfortable arranging for shipping both domestically and internationally. Ideal candidates will have knowledge of TSA and Customs requirements related to the shipment and transportation of Medical Devices.

From booking international travel and lodging to navigating TSA and customs requirements, you’ll be the go-to problem solver who ensures people and equipment get where they need to be—safely and on time. In this fast-paced role, adaptability is key: one moment you’re planning months ahead, the next you’re tackling a last-minute flight change. If you’re highly organized, an excellent communicator, and thrive on keeping complex operations moving without a hitch, this role is built for you.

Duties of Role:

• Effectively manage clinical calendar to reflect scheduled case, training prior to case, travel details, etc.
• Provide routine communication to clinical field team to ensure they have current information.
• Work directly with TSA and other government agencies to ensure safe passage through security checkpoints.
• Complete proper documentation for travelers.
• Work directly with the customs agencies and broker to ensure personnel and goods are admitted back to the United States with appropriate permissions.
• Travel management: schedule flights (domestic and international), hotel accommodations (field team and physicians), ground transportation as needed
• Administrative point of contact between management and clinical field, as well as vendors required to support logistics and travel for the case.
• Manage training documentation as required
• Effectively communicate through various means, answering questions, taking messages, and routing correspondence.
• Ability to provide support outside of normal work hours when needed.
• On call for tracking and rebooking flights cancelations as needed.

Requirements

• Ability to handle multiple, often changing priorities in a fast-paced environment.
• Exceptional planning and time management skills.
• Ability to interact effectively with employees and executives at all levels.
• Must have excellent interpersonal and communication skills.
• Proficiency in Microsoft, Word, PowerPoint and Adobe preferred.
• Ability to work independently and take directions from others.
• Experience writing, reviewing, proofreading and editing documents in English.
• Knowledge of TSA and Customs requirements related to the shipment and transportation of Medical Devices preferred.

Salary Description - $60,000 to 80,000

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