Job Description

Job Title: Logistics Coordinator

Duration: 12 months

Shift: 8:00am to 5:00pm

Location: Louisville, KY 40223

Pay Rate: $30.00/Hour on W2

Job Description:

• The candidate will serve as a liaison for daily interactions with both internal and external customers.
• This role is responsible for consistently maintaining daily service and service sales order reports, processing staged orders, and interacting with warehouses, freight carriers, and other necessary contacts.
• The candidate will proactively identify and resolve issues that could impact customer shipments to ensure delivery requirements are met.

Primary Responsibilities:

• Demonstrate a strong customer focus by providing the highest levels of customer service in a demanding and fast-paced environment on a consistent daily basis.
• Manage service and service sales orders to ensure same-day shipment when orders are booked and stock is available in local warehouses.
• Prioritize logistics needs as required and communicate effectively with warehouse operations and logistics teams to meet delivery requirements.
• Follow established processes and procedures to ensure daily execution of operating standards and service level agreements (SLAs).
• Communicate professionally and positively with various individuals and groups, both internally and externally.

Qualifications:

• Priority Setting: Ability to function effectively in a fast-paced and dynamic environment, focus on critical tasks, adapt to change, and shift priorities when necessary.
• Decision Making / Problem Solving: Ability to make timely decisions using sound judgment and analysis to meet customer demands. Uses logical thinking to resolve issues and looks beyond immediate scope to ensure optimal customer satisfaction. Understands how to navigate and operate within the network.
• Drive for Positive Results: Demonstrates a strong commitment to achieving results that exceed expectations.

Experience and Skills:

• Thorough understanding of customer service, supply chain, logistics, and transportation service requirements to ensure effective day-to-day order management.
• Ability to work in a dynamic, fast-paced, and global environment.
• Strong attention to detail and multitasking capabilities.
• Excellent interpersonal, critical thinking, and problem-solving skills.
• Experience with logistics, ERP, and warehouse-related software.

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