Classification: Non-Exempt
Reports to: PCC Supervisor
Location: Based in Denver (3401 Quebec St, Suite 5070) with regular travel to Parker, Colorado Springs, Boulder, Westminster, and other Denver locations
Salary Range: $18.00–$23.00 per hour depending on experience, with an additional $1.00/hour float differential and mileage reimbursement when traveling
Please do not apply to this role unless you have obtained a Certified Medical Assistant Certificate. This is required for the position.
Patient Care Coordinator (PCC) – Float / Ketamine & Spravato Coordinator
Summary/Objective
This hybrid position combines the responsibilities of a Patient Care Coordinator (PCC) Float with the specialized duties of a Ketamine/Spravato Coordinator. The PCC Float provides coverage for standard patient care coordination across multiple clinic locations, ensuring smooth office operations when other PCCs are unavailable. In addition, this role supports the administration of ketamine and Spravato treatments under the supervision of a psychiatric provider. The ideal candidate is a Medical Assistant (MA) who is passionate about mental health, adaptable to the evolving field of psychedelic medicine, and dedicated to creating an exceptional patient experience.
Essential Functions
Patient Care Coordinator (Float) Responsibilities
Travel between assigned locations as needed to support patient care and clinic operations.
Greet and check-in patients upon arrival, ensuring a welcoming experience.
Schedule and confirm patient appointments.
Collect and update patient information in the EMR system.
Answer phone calls and respond to patient inquiries.
Coordinate referrals, follow-up appointments, and communicate with pharmacies.
Assist with insurance verification, copays, billing processes, and payment collection.
Call patients for reminders, follow-ups, and rescheduling.
Provide administrative support to healthcare providers, including documentation and coordination.
Open and prepare the office each day; maintain cleanliness and organization.
Restock supplies and handle basic office upkeep.
Provide coverage and support for multiple office lines when not covering another PCC.
Ketamine & Spravato Coordinator Responsibilities
Schedule and monitor patients undergoing ketamine and Spravato treatment protocols.
Prepare treatment rooms and sanitize equipment before and after each session.
Educate patients on ketamine therapy, its administration, and potential benefits.
Assist with patient intake, documentation, and post-treatment instructions.
Monitor and document patient vitals and experience throughout treatment.
Provide emotional support and reassurance during treatments (e.g., offering blankets, music, water, or comfort measures).
Coordinate with psychiatric providers to ensure safe and compliant administration of treatments.
Manage inventory of supplies and medications, ensuring compliance with regulations.
Work Environment
Operates in a medical setting with some exposure to hazards requiring standard safety precautions. Requires standing, walking, sitting, and handling objects up to 20 pounds.
Position Type/Expected Hours of Work
Full-time, Monday–Friday, 7:45 AM – 4:45 PM. No nights, weekends, or major holidays. Remote work allowed (not required) on Fridays when no providers are in-office.
Travel
Regular travel is required between office locations. Additional $1.00/hour float differential and mileage reimbursement provided per company policy.
Competencies
Strong communication and collaboration skills.
Professionalism and high level of patient care.
Flexibility and adaptability to a fast-evolving field.
Multitasking, organization, and attention to detail.
Technical proficiency with EMR systems, email, and phone communication.
Integrity, reliability, and team-oriented mindset.
Required Education and Experience
Reliable Method of Transportation & Valid Drivers License & Current Car Insurance
Experience Giving Intra Muscular (IM) Injections
Certified Medical Assistant Certificate
High school diploma or equivalent.
Less than one year of experience considered; must be willing to train.
Preferred Education and Experience
One to three years of experience in a medical or mental health setting.
Associate’s degree or higher.
Knowledge of medical and mental health terminology.
Customer service background.
Psychedelic Experience
Experience monitoring patients and/or providing direct clinical support (MA/LPN preferred).
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