Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Partner with nearby store locations to properly/fully on-board customers. Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Customer obsessed. You are passionate, friendly, and engaging with customers.
• Builds relationships with nearby leadership and teams to help support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to connect and have fun with customers. (Required)
• Desire to be a part of the game-changing T-Mobile store team. (Required)
• Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Hourly Base Pay and Benefits

Hourly Base Pay: $17.50. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing training milestones. After completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Each employee is also eligible for an Annual Stock Grant.

Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, paid time off, and up to 12 paid holidays. Employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

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