Network Operations Center Technician (NO C2C OR THIRD PARTIES) Job at Peyton Resource Group, Frisco, TX

dnVPMXY4OWd0a2RVMEhUeWlEaXBDdS9zNXc9PQ==
  • Peyton Resource Group
  • Frisco, TX

Job Description

Ideal candidate will have between 1-4 years of experience )This is an entry level role so anything over 4 years of experience will not qualify)

Job Title: Tier 1 NOC Technician (Entry to Level)

Location: Frisco, TX (Onsite Monday–Thursday, Remote on Fridays)

Department: Network Operations Center (NOC)

Reports To: NOC Supervisor / Manager

Schedule: Full-Time | Shift-based (may include evenings/weekends)

Shifts Available:

Technician I – Weekday Swing (Mon-Thurs 10am-8pm)

Technician I – Weekday Mid (Mon-Thurs 8pm-6am)

Technician I – Weekend Night (Fri-Sun (Really Monday morning) 6pm-6am)

Position Summary:

We are seeking highly motivated and detail-oriented Tier 1 NOC Technicians to join our dynamic Network Operations Center team in Frisco, TX . This is a critical entry to mid-level role responsible for monitoring, identifying, and troubleshooting network issues in real time to ensure optimal performance of ExteNet’s nationwide infrastructure.

Key Responsibilities:

  • Monitor network performance and alarms using NMS tools and dashboards.
  • Respond to alerts and events; perform initial triage and escalate issues per SOPs.
  • Log and track all incidents, events, and service requests in the ITSM platform (preferably ServiceNow ).
  • Perform basic troubleshooting of wireless, DAS, small cell, and fiber networks.
  • Collaborate with Tier 2/3 teams, field technicians, and vendors to restore services.
  • Document all actions taken and ensure clear communication during incident management.
  • Provide status updates to internal stakeholders and support teams as needed.
  • Participate in a rotating shift schedule, including nights, weekends, and holidays if required.

Preferred Skills & Experience:

  • 1–2 years of experience in a NOC, help desk, or technical support environment.
  • Working knowledge of IP networking, LTE/5G wireless systems, or fiber infrastructure.
  • Familiarity with network monitoring and ticketing tools— ServiceNow experience preferred.
  • Strong troubleshooting and analytical thinking skills.
  • Excellent verbal and written communication.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Education & Certifications:

  • Associate’s or Bachelor's degree in Information Technology, Network Engineering, Telecommunications, or related field (or equivalent work experience).
  • CompTIA Network+, CCNA, or other networking certifications are a plus.

Job Tags

Full time, Work experience placement, Shift work, Night shift, Rotating shift, Day shift, Afternoon shift, Weekday work, Monday to Friday,

Similar Jobs

Solomon Page

Video Editor Job at Solomon Page

 ...technically adept storyteller who can craft compelling visual narrativesediting, color-correcting, and enhancing footage with graphics, sound,...  ..., and prepare it as b-roll.~Seamlessly combine visual and audio elementsdialogue, sound effects, and musicto create cohesive... 

Retrospec

Customer Service & Bike Tech Job at Retrospec

 ...verbal communication skills with a friendly, professional demeanor. ~ Experience with customer service tools such as Gorgias or Zendesk . ~ Proven ability to manage a high volume of tickets, calls, and multi-channel inquiries efficiently. ~ Highly organized, detail... 

Renown Health

Nurse Educator - Emergency Department Job at Renown Health

 ...impact environment where critical thinking, clinical expertise, and compassion converge every day. Were looking for a dynamic Nurse Educator to lead the way in supporting, developing, and inspiring our ED nursing team to deliver exceptional care in moments that... 

Piros Signs Inc.

Sign and Wrap Designer Job at Piros Signs Inc.

 ...budget. Summary Were seeking an experienced Sign and Wrap Designer to join Pro DeZigns, our Sign and Wrap Division in Columbia, MO!...  ...bring creativity to life through vehicle wrap designs turning cars, trucks, and fleets into eye-catching mobile billboards seen by... 

CNM LLP

Manager- IT Internal Audit Advisory Job at CNM LLP

CNM LLP is a technical advisory services firm that works with the top local talent on the most comprehensive and intriguing projects for discerning clients ranging from start-ups to closely held mid-market companies to large multi-national Fortune 1000 firms. The CNM reputation...