Job Description

Ideal candidate will have between 1-4 years of experience )This is an entry level role so anything over 4 years of experience will not qualify)

Job Title: Tier 1 NOC Technician (Entry to Level)

Location: Frisco, TX (Onsite Monday–Thursday, Remote on Fridays)

Department: Network Operations Center (NOC)

Reports To: NOC Supervisor / Manager

Schedule: Full-Time | Shift-based (may include evenings/weekends)

Shifts Available:

Technician I – Weekday Swing (Mon-Thurs 10am-8pm)

Technician I – Weekday Mid (Mon-Thurs 8pm-6am)

Technician I – Weekend Night (Fri-Sun (Really Monday morning) 6pm-6am)

Position Summary:

We are seeking highly motivated and detail-oriented Tier 1 NOC Technicians to join our dynamic Network Operations Center team in Frisco, TX . This is a critical entry to mid-level role responsible for monitoring, identifying, and troubleshooting network issues in real time to ensure optimal performance of ExteNet’s nationwide infrastructure.

Key Responsibilities:

• Monitor network performance and alarms using NMS tools and dashboards.
• Respond to alerts and events; perform initial triage and escalate issues per SOPs.
• Log and track all incidents, events, and service requests in the ITSM platform (preferably ServiceNow ).
• Perform basic troubleshooting of wireless, DAS, small cell, and fiber networks.
• Collaborate with Tier 2/3 teams, field technicians, and vendors to restore services.
• Document all actions taken and ensure clear communication during incident management.
• Provide status updates to internal stakeholders and support teams as needed.
• Participate in a rotating shift schedule, including nights, weekends, and holidays if required.

Preferred Skills & Experience:

• 1–2 years of experience in a NOC, help desk, or technical support environment.
• Working knowledge of IP networking, LTE/5G wireless systems, or fiber infrastructure.
• Familiarity with network monitoring and ticketing tools— ServiceNow experience preferred.
• Strong troubleshooting and analytical thinking skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Education & Certifications:

• Associate’s or Bachelor's degree in Information Technology, Network Engineering, Telecommunications, or related field (or equivalent work experience).
• CompTIA Network+, CCNA, or other networking certifications are a plus.

Job Tags

Full time, Work experience placement, Shift work, Night shift, Rotating shift, Day shift, Afternoon shift, Weekday work, Monday to Friday,

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