The Operations Manager is responsible for overseeing the day-to-day operations of a branch. This role focuses on the logistical and operational aspects of branch management, ensuring smooth coordination of personnel, equipment, and materials for job sites. The Operations Manager works closely with dispatch teams to ensure that employees and equipment are deployed on time, trucks are properly loaded, and job site operations begin on schedule. This role also emphasizes maintaining operational efficiency and improving employee productivity all while ensuring a safe working environment and proper training for all branch field employees.
Duties and Responsibilities:
• Coordinate and manage the dispatch of employees, equipment, and materials to job sites.
• Ensure that trucks are loaded with the necessary tools, materials, and equipment for each job. • Monitor daily job assignments and work schedules to ensure employees arrive at job sites on
time and jobs are completed efficiently.
• Communicate with Account Managers and Superintendents to track job progress and adjust
operations as needed.
• Oversee the return of equipment, ensure proper inventory management, and verify job
completion reports.
• Manage the scheduling of employees and equipment to ensure optimal utilization of resources. • Work closely with the Branch Manager to forecast equipment needs and coordinate repairs or
maintenance.
• Ensure compliance with all safety regulations and procedures, including equipment handling
and transport.
• Supervise, train, and mentor operations staff, including drivers, dispatchers, and laborers. • Utilize servant leadership principles to foster a positive work environment that emphasizes
teamwork, accountability, and personal growth.
• Conduct regular performance evaluations and provide feedback to encourage employee
development.
• Assist with workforce planning, including recruitment and scheduling of staff based on
operational needs.
• Serve as the operational point of contact for customers, addressing any scheduling or on-site
concerns promptly and effectively.
• Ensure that jobs are completed according to customer expectations, maintaining a focus on
safety, quality and timeliness.
• Work with the Branch Manager to identify areas for operational improvements to enhance
customer satisfaction.
• Assist with managing the operational budget, ensuring that resources are used efficiently.
• Monitor operational costs, including labor, fuel, and equipment maintenance, to ensure they
stay within budgetary guidelines.
• Collaborate with the Branch Manager on strategies for cost reduction and operational
efficiency.
• Enforce company policies and ensure compliance with all relevant regulations, including OSHA
standards.
• Conduct regular safety inspections and ensure all team members are trained on and adhere to
safety protocols.
• Investigate and address any operational or safety incidents, implementing corrective actions
where necessary.
• And other duties as assigned by your manager.
Required Skills and Abilities:
• Strong organizational and time management skills.
• Excellent leadership and team-building abilities.
• Effective verbal and written communication skills.
• Problem-solving and critical thinking skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), and Vista.
• Familiarity with fleet management and scheduling tools.
• Strong focus on safety and compliance.
• OSHA 30 hour training completed within the last five years.
Essential Core Competencies:
• Operational Efficiency: Demonstrated ability to manage day-to-day operations and optimize
resource usage.
• Leadership: Proven ability to lead and develop teams with a focus on servant leadership.
• Customer Focus: Commitment to providing excellent service and resolving issues to meet
customer needs.
• Time Management: Skilled at managing multiple tasks and schedules, ensuring timely
execution of all operational activities.
• Attention to Detail: Ensures accuracy in scheduling, dispatch, and equipment management. • Safety Conscious: Proactively enforces safety standards and promotes a safety-first culture. • Resourcefulness: Securing and deploying resources effectively and efficiently.
• Action Orientated: Taking on new opportunities and tough challenges with a sense of
urgency, high energy, and enthusiasm.
Education and Experience:
• Associate’s degree in business or logistics preferred; equivalent work experience required.
• At least 3-5 years of experience in operations management, preferably within the construction
or related industry.
• Experience with employee supervision and development.
• Familiarity with transportation and logistics coordination.
Physical Requirements:
• Ability to lift up to 50 pounds at times.
• Prolonged periods of standing, walking, or sitting.
• Must be able to navigate job sites, including rough or uneven terrain.
• May require occasional travel to job sites or other locations.
Legal Disclaimer:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a))
This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.
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