Job Description

Lympha Press is hiring for a Patient Services Manager for their office in Chadds Ford, PA!

The Patient Services Manager should display excellent interpersonal skills necessary to build quality relationships with the team, sales reps and with customers (both referrals and patients), be goal-driven and able to manage the day-to day activities of the team efficiently, monitor and coordinate all aspects of leading the client services team either personally or through subordinate teams members by performing the following functions.

Job Functions:

• Manage the day-to-day activities of the team.
• Responsible for monitoring and leading team to achieve organization’s objectives and increase revenue.
• Responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.
• Motivate the team to achieve revenue goals.
• Develop and implement the timeline required to achieve targets.
• Monitor team performance and report metrics.
• Determine training needs and provide team coaching as necessary.
• Solicit team members’ feedback and work to resolve any issues or conflicts.
• Conduct monthly 1:1 with each team member and maintain applicable documentation.
• Conduct daily huddles and weekly meetings in accordance with company rhythms as directed by supervisor.
• Identify and resolve issues in process to increase efficiency.
• Participate in Leadership meetings and Quarterly planning meetings.
• Work closely with other team leaders to identify and resolve issues.
• Update/maintain training materials as policies and processes are revised.
• Participates in the improvement of operational performance activities.
• Participates in traditional and e-learning programs.
• Works effectively with other company employees, managers, and departments.
• Performs all job functions with Company Mission, Vision, and Goal Statements in mind.

Job Requirements:

• High school diploma or general education degree (GED); three years related experience and/or training; or equivalent combination of education and experience. No professional certificate or licensure required, although preferred.
• Must possess excellent verbal communication skills with the ability to multi-task and work independently.
• Knowledge of insurance guidelines and DME experience is a plus.
• Must demonstrate proficient ability and practical knowledge of computers, software, and products applicable to the industry.
• Additionally, the applicant is expected to demonstrate the ability to quickly acquire knowledge of departmental program structure (Mission, Vision, and Goal Statements) and department policies and procedures.
• Must have the ability to demonstrate effective time management skills while working independently with minimal supervision.
• Must demonstrate proficient ability to directly supervise Patient Relations Team personnel in a manner consistent with Company policies and applicable laws. Supervisor responsibilities include training employees, planning, assigning, and directing work, performance evaluations, and complaint resolution.

​We are honored to be a certified Great Place to Work and recognized as a top employer by Philly Top Workplaces and Fortune Magazine! AA/ EO E/Vets/Disabled. If t

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e Patient Services Manager at Lympha Press sounds like the next career for you, apply today!]]><

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