Job Description

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors . This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Job Summary:

The Practice Associate IV is an experienced professional with exceptional medical practice support skills supporting the front desk operations in the Department of Radiology. This position is a team lead that works with minimal supervision and supports peers with expertise, organizational knowledge and guidance in support of the day-to-day operations in the Department of Radiology. The Practice Associate IV is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication

Job Responsibilities:

• Greet patients and visitors and answer patient telephone calls.
• Conduct pre-registration, check-in, check-out, appointments, and other related tasks as requested.
• Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and physician cancellations in Epic; collect all time-of-service and past due payments.
• Manage and review physician’s schedules to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
• Coordinate and schedule appointments, procedures, and other specialty services/tests as requested.
• Assist with coordination of care to other specialties and appointments.
• Function as a liaison between the clinical provider, referring physician, and patient in all aspects of scheduling appointments and related imaging services.
• Verify patient insurance eligibility and benefits as needed.
• Conduct all pre-determination, authorization, and pre-certification.
• Serve as a first point of escalation for escalated cases or front desk issues.
• May rotate to other sites and serve as Team Lead and/or Preceptor. May supervise tasks and determine resolution and/or escalate as appropriate.
• Assist Supervisor/Manager with special projects as needed.
• Conduct audits to identify training gaps and monitor established service standards. Make recommendations for remediation. Track compliance, education, and training requirements of the unit.
• Provide educational sessions to train new staff in front-end processes. Assign trainers/trainees and monitor progress.
• Assist Supervisor/Manager with staff scheduling and coverage.
• Other duties as assigned.

Job Qualifications:

• Associate degree is required. May be substituted by 2 years of relevant experience.
• A minimum of 5 years’ relevant experience or a combination of certifications, coursework, and experience.
• Prior experience in a medical office environment is required.
• Strong customer service orientation, interpersonal skills, and the ability to deliver consistent exceptional service while demonstrating tact, respect, and sensitivity.
• Well organized and ability to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Ability to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice.
• Excellent verbal and written communication skills. Must be able to communicate with multiple stakeholder audiences.
• Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
• Prior experience in a radiology or medical imaging office is preferred.
• Prior experience in Epic is preferred.
• Prior experience delivering training is preferred.

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