Program Manager - Online Exams & Licensing Job at Everblue, Davidson, NC

dE95MnNjOWpzMDVTMVhYeGdqS2hDKy9yNVE9PQ==
  • Everblue
  • Davidson, NC

Job Description

Everblue is seeking a dynamic and experienced Product Owner for Exam & License Operations to lead our online examinations line of business. This role offers an exciting opportunity to manage and grow a crucial segment of our operations.

Overview :

As the Account Manager for Exam & License Operations , you will oversee the entire examinations business unit, including account management for approximately 20 clients, new client onboarding, and business development initiatives. You'll collaborate with internal teams, coordinate with physical exam centers, and lead a small team of exam proctors.

Key Responsibilities :

  • Manage and nurture relationships with existing clients, ensuring high satisfaction and retention
  • Develop and implement strategies to expand our client portfolio
  • Oversee new client setup and onboarding processes
  • Coordinate effectively with Everblue's technology and customer service teams
  • Manage operations with physical exam centers
  • Lead and mentor a team of exam proctors
  • Communicate with proctors and client representatives to resolve exam candidate rule violations.
  • Execute contracts, utilizing shared company resources efficiently
  • Assume full P&L responsibility for the examinations business unit
  • Identify and pursue new business opportunities

Qualifications :

  • Proven experience in business management, preferably in the education or certification sector
  • Strong project management skills
  • Excellent communication and interpersonal abilities
  • Demonstrated success in business development and account management

Attributes :

  • Meticulous attention to detail
  • Patience and persistence in achieving goals
  • Empathy and critical thinking to solve problems and improve processes for customers
  • Looks ahead to potential future problems and diffuses them in advance
  • Ability to navigate complex bureaucracies effectively
  • Strategic thinking and cleverness in stakeholder management
  • Adaptability and resilience in a fast-paced environment

At Everblue, we're committed to driving innovation and excellence in training and certification. Join our team and make a significant impact on our growing examinations business.

About Everblue : Everblue has a rich history of empowering community action agencies through our innovative weatherization training programs. We've been at the forefront of educating and equipping professionals with the skills they need to improve energy efficiency and sustainability in their communities. Our mission extends beyond training—we're dedicated to modernizing organizations by automating workflows, enhancing efficiency, and fostering long-term client success. As an IT and customer service extension, we partner with clients to break away from traditional models and drive meaningful change.

Job Tags

Similar Jobs

Nelson Lumber & Home Inc

Kitchen and Bath Salesperson Job at Nelson Lumber & Home Inc

Be an Owner, Not Just an Employee Join Our Team in Hayward! Help Wanted: Kitchen Cabinet / Bath / Flooring Specialist The Floor to Ceiling Store Hayward, WI The Floor to Ceiling Store in beautiful Hayward, WI is growing, and were looking for a full-time Kitchen...

Sun Country Builders

Assistant Project Manager Job at Sun Country Builders

 ...Country Builders is an award-winning builder of multi-family affordable homes. We believe in meaningful relationships with our employees...  ...) licenses. The firms primary area of work is multi-family housing, most typically of Type-V construction, either with or without... 

Cayetano Development

Bilingual Administrative Clerk Job at Cayetano Development

 ...Administrative Clerk: Greater Laredo, TX Part-Time | Onsite Description The Administrative Clerk is the first point of contact for clients and supports daily office operations. Responsibilities include managing calls, calendars, documentation, and application... 

SR Staffing

Humanoid Robotics Engineer Job at SR Staffing

 ...Humanoid Robotics Engineer Lake Mary, FL | Full-Time | On-Site About the Role Our client is seeking a Humanoid Robotics Engineer to design, prototype, and validate locomotion, manipulation, and safety systems for a nextgeneration humanoid platform. This is... 

City of National City

City Attorney Job at City of National City

 ...beautiful architecture, and close proximity to downtown San Diego, beaches, the international airport, and the US/Mexico border. With a focus on public safety, customer service, transparency, and community engagement, National City provides a welcoming environment for...