Program Manager - Online Exams & Licensing Job at Everblue, Davidson, NC

dE95MnNjOWpzMDVTMVhYeGdqS2hDKy9yNVE9PQ==
  • Everblue
  • Davidson, NC

Job Description

Everblue is seeking a dynamic and experienced Product Owner for Exam & License Operations to lead our online examinations line of business. This role offers an exciting opportunity to manage and grow a crucial segment of our operations.

Overview :

As the Account Manager for Exam & License Operations , you will oversee the entire examinations business unit, including account management for approximately 20 clients, new client onboarding, and business development initiatives. You'll collaborate with internal teams, coordinate with physical exam centers, and lead a small team of exam proctors.

Key Responsibilities :

  • Manage and nurture relationships with existing clients, ensuring high satisfaction and retention
  • Develop and implement strategies to expand our client portfolio
  • Oversee new client setup and onboarding processes
  • Coordinate effectively with Everblue's technology and customer service teams
  • Manage operations with physical exam centers
  • Lead and mentor a team of exam proctors
  • Communicate with proctors and client representatives to resolve exam candidate rule violations.
  • Execute contracts, utilizing shared company resources efficiently
  • Assume full P&L responsibility for the examinations business unit
  • Identify and pursue new business opportunities

Qualifications :

  • Proven experience in business management, preferably in the education or certification sector
  • Strong project management skills
  • Excellent communication and interpersonal abilities
  • Demonstrated success in business development and account management

Attributes :

  • Meticulous attention to detail
  • Patience and persistence in achieving goals
  • Empathy and critical thinking to solve problems and improve processes for customers
  • Looks ahead to potential future problems and diffuses them in advance
  • Ability to navigate complex bureaucracies effectively
  • Strategic thinking and cleverness in stakeholder management
  • Adaptability and resilience in a fast-paced environment

At Everblue, we're committed to driving innovation and excellence in training and certification. Join our team and make a significant impact on our growing examinations business.

About Everblue : Everblue has a rich history of empowering community action agencies through our innovative weatherization training programs. We've been at the forefront of educating and equipping professionals with the skills they need to improve energy efficiency and sustainability in their communities. Our mission extends beyond training—we're dedicated to modernizing organizations by automating workflows, enhancing efficiency, and fostering long-term client success. As an IT and customer service extension, we partner with clients to break away from traditional models and drive meaningful change.

Job Tags

Similar Jobs

Pyramid Consulting, Inc

Research Associate II Job at Pyramid Consulting, Inc

 ...Immediate need for a talented Research Associate II . This is a 12+Months contract opportunity with long-term potential and is located...  ...Discovery Pathology is seeking a qualified individual to assist with the execution and analysis of microscopy-based cell, organoid... 

FORTIS Resource Partners

Human Resources Admin Job at FORTIS Resource Partners

 ...Our client is seeking a dynamic Human Resources Admin for a 3-month contract, part-time, 8-16 hours per week, at their Santa Fe Springs location. The working environment is fast-paced, high-volume, and dynamic. Position Responsibilities may include, but are not limited... 

Grace Federal Solutions LLC

Van Services Driver Job at Grace Federal Solutions LLC

 ...Van Services Driver Evening Shifts Location: North Carolina Employer: Grace Federal Solutions Type: Full-Time | Schedule: Evening shifts with flexibility for weekends and holidays At Grace Federal Solutions , our people are our greatest success. Rooted... 

CBS Therapy

School Nurse (RN) Job at CBS Therapy

 ...interested in helping therapists find rewarding experiences that are tailor-made for their strengths, interests, and schedules. School Nurse (RN) CBS Therapy is currently seeking a School Nurse (RN) for a Full Time position for the 2025-26 School Year! Our full-time... 

Realty ONE Group Unlimited

Agent Talent Relations Job at Realty ONE Group Unlimited

Job Overview TheAgent Talent Relationsrole focuses on identifying, attracting, and onboarding high-quality real estate agents who align with the brokerages culture and growth goals across South-Central Pennsylvania. This position builds strong relationships with productive...