Program Manager - Online Exams & Licensing Job at Everblue, Davidson, NC

dE95MnNjOWpzMDVTMVhYeGdqS2hDKy9yNVE9PQ==
  • Everblue
  • Davidson, NC

Job Description

Everblue is seeking a dynamic and experienced Product Owner for Exam & License Operations to lead our online examinations line of business. This role offers an exciting opportunity to manage and grow a crucial segment of our operations.

Overview :

As the Account Manager for Exam & License Operations , you will oversee the entire examinations business unit, including account management for approximately 20 clients, new client onboarding, and business development initiatives. You'll collaborate with internal teams, coordinate with physical exam centers, and lead a small team of exam proctors.

Key Responsibilities :

  • Manage and nurture relationships with existing clients, ensuring high satisfaction and retention
  • Develop and implement strategies to expand our client portfolio
  • Oversee new client setup and onboarding processes
  • Coordinate effectively with Everblue's technology and customer service teams
  • Manage operations with physical exam centers
  • Lead and mentor a team of exam proctors
  • Communicate with proctors and client representatives to resolve exam candidate rule violations.
  • Execute contracts, utilizing shared company resources efficiently
  • Assume full P&L responsibility for the examinations business unit
  • Identify and pursue new business opportunities

Qualifications :

  • Proven experience in business management, preferably in the education or certification sector
  • Strong project management skills
  • Excellent communication and interpersonal abilities
  • Demonstrated success in business development and account management

Attributes :

  • Meticulous attention to detail
  • Patience and persistence in achieving goals
  • Empathy and critical thinking to solve problems and improve processes for customers
  • Looks ahead to potential future problems and diffuses them in advance
  • Ability to navigate complex bureaucracies effectively
  • Strategic thinking and cleverness in stakeholder management
  • Adaptability and resilience in a fast-paced environment

At Everblue, we're committed to driving innovation and excellence in training and certification. Join our team and make a significant impact on our growing examinations business.

About Everblue : Everblue has a rich history of empowering community action agencies through our innovative weatherization training programs. We've been at the forefront of educating and equipping professionals with the skills they need to improve energy efficiency and sustainability in their communities. Our mission extends beyond training—we're dedicated to modernizing organizations by automating workflows, enhancing efficiency, and fostering long-term client success. As an IT and customer service extension, we partner with clients to break away from traditional models and drive meaningful change.

Job Tags

Similar Jobs

Iron Mechanical

Project Manager Job at Iron Mechanical

 ...Iron Mechanical is a large-scale plumbing and HVAC subcontractor with projects across the state, focusing primarily on multi-family housing and high rises, but also much, much, more! Our team is dynamic, fun, tight-knit and growing fast! Job Description: -... 

Akkodis

Customer Service Technician Job at Akkodis

 ...Akkodis is seeking a Customer Service Technician for a Contract position with a client located in Bloomington, MN. Ideally looking for applicants to have a solid background in manufacturing and dispatching. Pay Range: $22-25/hr. The rate may be negotiated based on... 

TALENT Software Services

Operations Specialist Job at TALENT Software Services

 ...partners to provide resolution to client inquiries, issues, and/or technical support. Qualifications: Fluent English and Portuguese - Spanish a Plus Microsoft Office Strong attention to detail Preferred: ~1-2 years Banking/Financial industry experience... 

Mohawk Valley Health System

Systems Engineer III - Epic Client Systems Administrator Job at Mohawk Valley Health System

 ...Job Summary The Systems Engineer III is a senior-level role on the healthcare IT infrastructure team which is responsible for...  ...systems engineering experience, with at least 3+ years in Epic administration. ~ Strong knowledge of Epic client system architecture and... 

QUALITY MEDICAL IMAGING OF NEVADA

Intake Specialist Job at QUALITY MEDICAL IMAGING OF NEVADA

Description: Summary: Submits physician orders and coordinates schedules with the needs of the facilities and ordering physicians by performing the following duties. Qualifications: Prior experience not required but preferred. Ability to multitask, critically think...