Program Manager - Online Exams & Licensing Job at Everblue, Davidson, NC

dE95MnNjOWpzMDVTMVhYeGdqS2hDKy9yNVE9PQ==
  • Everblue
  • Davidson, NC

Job Description

Everblue is seeking a dynamic and experienced Product Owner for Exam & License Operations to lead our online examinations line of business. This role offers an exciting opportunity to manage and grow a crucial segment of our operations.

Overview :

As the Account Manager for Exam & License Operations , you will oversee the entire examinations business unit, including account management for approximately 20 clients, new client onboarding, and business development initiatives. You'll collaborate with internal teams, coordinate with physical exam centers, and lead a small team of exam proctors.

Key Responsibilities :

  • Manage and nurture relationships with existing clients, ensuring high satisfaction and retention
  • Develop and implement strategies to expand our client portfolio
  • Oversee new client setup and onboarding processes
  • Coordinate effectively with Everblue's technology and customer service teams
  • Manage operations with physical exam centers
  • Lead and mentor a team of exam proctors
  • Communicate with proctors and client representatives to resolve exam candidate rule violations.
  • Execute contracts, utilizing shared company resources efficiently
  • Assume full P&L responsibility for the examinations business unit
  • Identify and pursue new business opportunities

Qualifications :

  • Proven experience in business management, preferably in the education or certification sector
  • Strong project management skills
  • Excellent communication and interpersonal abilities
  • Demonstrated success in business development and account management

Attributes :

  • Meticulous attention to detail
  • Patience and persistence in achieving goals
  • Empathy and critical thinking to solve problems and improve processes for customers
  • Looks ahead to potential future problems and diffuses them in advance
  • Ability to navigate complex bureaucracies effectively
  • Strategic thinking and cleverness in stakeholder management
  • Adaptability and resilience in a fast-paced environment

At Everblue, we're committed to driving innovation and excellence in training and certification. Join our team and make a significant impact on our growing examinations business.

About Everblue : Everblue has a rich history of empowering community action agencies through our innovative weatherization training programs. We've been at the forefront of educating and equipping professionals with the skills they need to improve energy efficiency and sustainability in their communities. Our mission extends beyond training—we're dedicated to modernizing organizations by automating workflows, enhancing efficiency, and fostering long-term client success. As an IT and customer service extension, we partner with clients to break away from traditional models and drive meaningful change.

Job Tags

Similar Jobs

IP Casino Resort Spa

Facilites Lead Technician Maintenance - Plumber Job at IP Casino Resort Spa

Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue ...

Azazie, Inc.

Customer Service Representative Job at Azazie, Inc.

 ...gowns and dresses, spanning over 80+ enticing color options. Job Summary: Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer... 

Dagen

Administrative Assistant Job at Dagen

 ...detail Ability to communicate with a variety of people Ability to work independently on multiple projects Strong proficiency at multi-tasking ~ Typical work schedule is Monday through Friday, 8:30a -5:00p, with extended hours as business dictates... 

Sandpiper Productions

Brand Ambassador Job at Sandpiper Productions

 ...us Join our team of professionals and apply for our elite brand ambassador job in Washington and be part of something great! Starting...  ...Has a flexible schedule to allow working evenings and/or weekends. Has reliable transportation and is timely and reliable.... 

Rivershores Hardwood Flooring

Flooring Accessories Finisher Job at Rivershores Hardwood Flooring

 ...Rivershores Hardwood Flooring is looking for a Flooring Accessories Technician to join our in-house finishing team. This full-time, in-person role focuses on custom wood floor finishing, sanding, and color matching accessories for our hardwood flooring products while maintaining...