Program Manager - Online Exams & Licensing Job at Everblue, Davidson, NC

dE95MnNjOWpzMDVTMVhYeGdqS2hDKy9yNVE9PQ==
  • Everblue
  • Davidson, NC

Job Description

Everblue is seeking a dynamic and experienced Product Owner for Exam & License Operations to lead our online examinations line of business. This role offers an exciting opportunity to manage and grow a crucial segment of our operations.

Overview :

As the Account Manager for Exam & License Operations , you will oversee the entire examinations business unit, including account management for approximately 20 clients, new client onboarding, and business development initiatives. You'll collaborate with internal teams, coordinate with physical exam centers, and lead a small team of exam proctors.

Key Responsibilities :

  • Manage and nurture relationships with existing clients, ensuring high satisfaction and retention
  • Develop and implement strategies to expand our client portfolio
  • Oversee new client setup and onboarding processes
  • Coordinate effectively with Everblue's technology and customer service teams
  • Manage operations with physical exam centers
  • Lead and mentor a team of exam proctors
  • Communicate with proctors and client representatives to resolve exam candidate rule violations.
  • Execute contracts, utilizing shared company resources efficiently
  • Assume full P&L responsibility for the examinations business unit
  • Identify and pursue new business opportunities

Qualifications :

  • Proven experience in business management, preferably in the education or certification sector
  • Strong project management skills
  • Excellent communication and interpersonal abilities
  • Demonstrated success in business development and account management

Attributes :

  • Meticulous attention to detail
  • Patience and persistence in achieving goals
  • Empathy and critical thinking to solve problems and improve processes for customers
  • Looks ahead to potential future problems and diffuses them in advance
  • Ability to navigate complex bureaucracies effectively
  • Strategic thinking and cleverness in stakeholder management
  • Adaptability and resilience in a fast-paced environment

At Everblue, we're committed to driving innovation and excellence in training and certification. Join our team and make a significant impact on our growing examinations business.

About Everblue : Everblue has a rich history of empowering community action agencies through our innovative weatherization training programs. We've been at the forefront of educating and equipping professionals with the skills they need to improve energy efficiency and sustainability in their communities. Our mission extends beyond training—we're dedicated to modernizing organizations by automating workflows, enhancing efficiency, and fostering long-term client success. As an IT and customer service extension, we partner with clients to break away from traditional models and drive meaningful change.

Job Tags

Similar Jobs

TERRACON

Environmental Engineer/Geologist Job at TERRACON

 ...Evaluate and interpret subsurface field and sampling data including soil and groundwater to develop conclusions concerning the environmental and geologic site conditions. Generate subsurface maps and cross-sections and collaborate with engineering and environmental scientist... 

FORTIS Resource Partners

Human Resources Admin Job at FORTIS Resource Partners

 ...Our client is seeking a dynamic Human Resources Admin for a 3-month contract, part-time, 8-16 hours per week, at their Santa Fe Springs location. The working environment is fast-paced, high-volume, and dynamic. Position Responsibilities may include, but are not limited... 

Westminster

Maintenance Manager Job at Westminster

 ...lovely grounds featuring mature shade trees, playground, and picnic center complete with gazebo. Join Our Team as a Property Maintenance Manager Lead the Way in Property Maintenance! Are you ready to make a real impact and showcase your leadership skills in property... 

Pride Health

Fraud Investigator Job at Pride Health

Pride Health is hiring a Special Investigative Unit Investigator for one of its clients in Michigan. This is a 12-week contract with a possible extension, with competitive pay and benefits. This position is remote, but candidates MUST be in Eastern or Central ...

Onward Search Education

School Social Worker [80358] Job at Onward Search Education

 ...exceptional school district in Van Buren County, MI, to hire a full-time School Social Worker for the 20252026 school year. In this in-person role, the School Social Worker will work to improve the success of students with disabilities in school through service and...