Job Description

Our client is currently seeking an Adult Care Facility Complaint Surveyor/Investigator (Clinical) to join their team. This is a full-time, long-term contract position.

Responsibilities Include:

• Conduct on-site and off-site complaint, incident, death, and questionable operations investigations at facilities as assigned.
• Follow all NYSDOH-established protocols pertaining to the assigned investigation, including but not limited to:
• Interviewing residents, staff, and witnesses
• Conducting records reviews
• Site inspection
• Investigation closure process.
• Document all investigation activities in the appropriate data system(s) following all documentation timeline criteria.
• Participate in closures and emergency events as assigned.
• Attend and complete all training, both in person and remotely, as required.
• Obtain Surveyor Minimum Qualifications Test Certification within one year of employment

Qualifications:

• Registered Professional Nurse (RN) licensed and registered in the State of New York with:
• One (1) year of survey or investigation experience, or;
• Three (3) years of professional nursing experience in a post-licensure professional nursing experience, with at least two (2) years of which must have been professional clinical nursing experience in a licensed healthcare facility. A bachelor’s or master’s degree in nursing can be substituted for one year of the required general nursing experience.
• Licensed Practical Nurse (LPN) licensed and registered in the State of New York with two (2) years of survey or investigation experience.
• Surveyor Minimum Qualifications Test Certification, preferred.
• Ability to work both independently and as a part of a team.
• Ability to think critically, incorporating multiple factors into larger concepts.
• Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures.
• Ability to effectively use active listening and interviewing skills.
• Superior organizational and interpersonal skills.
• Ability to consistently interact with individuals, family members, guardians, provider staff, and others appropriately, professionally, and respectfully.
• The ability to function as a part of a diverse work team.
• Exceptional strength in strategic thinking, analysis, problem-solving, organizational leadership, and collaboration.
• Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures.
• Strong verbal and written communication skills.
• Compassionate and people oriented.
• Proficient with MS Office: Word, Excel, Outlook, PowerPoint.
• Must have a reliable internet connection.
• Must have a valid driver's license and reliable transportation to travel to on-site facility locations and regional office locations.

Hours & Benefits:

• M -F 8:00am-5:00pm
• This role requires 50–60% local travel (reimbursed), with the remaining responsibilities in the office.
• Health Insurance
• PTO, Sick Time, Vacation time
• 401K

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