Position: Remote Hospitality Customer Advisor / Live Chat Support Agent
Company Overview:
Evolution Sports Group is a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. With a team of dedicated professionals, we strive to deliver exceptional customer experiences and create unforgettable memories for our clients.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support Agent. In this role, you will be responsible for providing top-notch customer service to our clients through live chat support, ensuring their satisfaction and loyalty to our company.
Key Responsibilities:
- Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner
- Provide accurate and detailed information about our hospitality services, packages, and events to customers
- Assist customers in making reservations, changes, and cancellations as needed
- Handle and resolve customer complaints and escalate issues to the appropriate team members when necessary
- Maintain a high level of knowledge about our company, services, and events to effectively assist customers
- Collaborate with other team members to improve the overall customer experience and identify areas for improvement
- Keep detailed records of customer interactions and transactions for future reference
Qualifications:
- Previous experience in customer service or hospitality is preferred
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Proficient in using live chat and other communication tools
- Knowledge of sports events and tournaments is a plus
- Flexibility to work evenings, weekends, and holidays as needed
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development within the company
- A dynamic and inclusive work environment
- Complimentary access to sports events and tournaments
- Training and support to enhance your skills and knowledge in the hospitality industry
If you are passionate about providing exceptional customer service and have a love for sports, we would love to hear from you! Join our team at Evolution Sports Group and be a part of creating unforgettable experiences for our clients.
...a Service Technician I for our 462-unit apartment community inPlano! As Service Technician... ...to ensure vacant apartments are move-in ready. Walking the property grounds and common... ...gain valuable apartment experience while making a difference in peoples lives. Apply Today...
...Allient Inc. is in growth mode and currently seeking a Process Engineer to join our team in Dothan, Alabama! The Process Engineer develops and sustains manufacturing processes to meet or exceed the technical requirements of our customers while achieving quality, throughput...
...Analyst, Corporate Strategy Sherman Oaks, CA Careismatic Brands outfits our community of care through our portfolio of market-leading brands that meet the diverse needs of healthcare professionals worldwide. We are one piece of a larger community of those who are...
...What it means to be a Certified/Registered Medical Assistant with Us We value our families we serve, our communities and our team members. As a CMA/RMA, you will assist medical providers in providing the highest level of quality patient care to include patient work-up...
...Litigation Attorney (Construction) Mount Laurel, NJ Parker McCay P.A., a premier NJ-regional firm with over 100 years of top-level... ...post construction litigation ~ Preparing bid documentation, contract formation, capital improvements and related aspects of the Procurement...