Remote - Seasonal - Customer Service Representatives - FEMA Job at OneTouch Direct, San Antonio, TX

dE9teXY4Wm10VXhXMFhENGpUZXBEZTd2NlE9PQ==
  • OneTouch Direct
  • San Antonio, TX

Job Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Position: Remote Customer Service Representatives - FEMA

OneTouch Direct is seeking dedicated and professional Remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program. In this role, you will assist individuals affected by disasters, providing vital information and guidance related to disaster assistance programs.

Primary Responsibilities:

  • Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
  • Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
  • Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
  • Address customer concerns with professionalism and empathy while ensuring a compassionate approach.
  • Collaborate effectively with team members and escalate complex cases when necessary.

Requirements

  • A high school diploma or equivalent is required.
  • Minimum of 1-2 years of customer service experience, preferably in a remote environment.
  • Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality.
  • Proficient in the use of computers and various software applications.
  • Reliable internet connection and a quiet work environment.
  • Experience working with governmental or non-profit organizations is an advantage.

Job Tags

Temporary work, Seasonal work, Remote work,

Similar Jobs

Jamail & Smith Construction, LP

Project Manager/Estimator Job at Jamail & Smith Construction, LP

 ...entities within the State of Texas. Specializing in Job Order Contracting (JOC), Design Build, and CSP Construction Services, we...  ...heart of our business model lies a vibrant focus on the K-12, government, and municipal construction sectors which drives our sustained... 

Outreach: Building Healthy Lives

LMSW | LCSW | LMHC | LMFT - Substance Use Counselor | Islip or Brentwood | Bilingual Bonus Job at Outreach: Building Healthy Lives

 ...LMSW | LCSW | LMHC | LMFT - Substance Use Counselor | 5K Bonus Offered for Bilingual Salary: $60K/yr Islip or Brentwood, NY Recognized as...  ...rewarding role, as you: Provide various clinical or substance abuse services. Conduct intakes and monitor individual, group,... 

Capgemini

Azure .Net developer Job at Capgemini

 ...and enhance legacy VB60 applications Knowledge of migration strategies from VB60 to modern NET platforms Responsibilities Develop maintain and optimize the Zspire application using VBNET NET Framework and VB60 Design and implement scalable solutions... 

24 Seven Talent

Report Specialist Job at 24 Seven Talent

 ...apparel and lifestyle products. The team is collaborative and detail-oriented, supporting both brick-and-mortar stores and online sales channels. Role Overview: The Data Entry / Report Specialist will support retail operations, customer service, and reporting.... 

LHH

Maintenance Manager Job at LHH

 ...LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated Maintenance Manager to join their team. This is a unique opportunity to bring strategic direction to elevate the plant's performance and reliability. Why You'll Love...