Salesforce Developer Job at Apex Systems, Santa Clara, CA

dE82eXVzNWdzMHRYMG5UNGd6T2dDdS9wNEE9PQ==
  • Apex Systems
  • Santa Clara, CA

Job Description

Introduction: Our client is implementing a cutting-edge contact center solution utilizing Salesforce Omnichannel for Case Routing, seamlessly integrated with AWS Connect for efficient case call routing. We are seeking a highly skilled professional to join our team and drive this innovative project to success.

Job Description:

Responsibilities:

  • Design, implement, and optimize Salesforce Omnichannel for Case Routing.
  • Integrate Salesforce Omnichannel with AWS Connect to ensure seamless case call routing.
  • Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
  • Provide technical expertise and guidance on best practices for Salesforce and AWS integrations.
  • Troubleshoot and resolve any issues related to Salesforce Omnichannel and AWS Connect.
  • Conduct training sessions and create documentation for end-users and team members.
  • Stay updated with the latest trends and advancements in Salesforce and AWS technologies.

Skills:

  • Extensive experience and expertise in Salesforce Omnichannel for Case Routing.
  • Proven track record of integrating Salesforce Omnichannel with AWS Connect for case call routing.
  • Strong understanding of Salesforce platform capabilities and limitations.
  • Proficiency in AWS services, particularly AWS Connect.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.

Job Tags

Similar Jobs

The H&K Group

Construction Safety Specialist Job at The H&K Group

 ...Inc.?~ Competitive salary commensurate with experience ~100% Company-paid Health Benefits ~401(k) Savings and Investment Plan ~...  ...(Construction) card or ability to obtain one within 3 months of hire ~ Ability to work well with a team and willingness to collaborate... 

Massimo Bonini

Wholesale Account Executive Job at Massimo Bonini

 ...responsible for achieving sales goals and developing long lasting client relationships by providing the highest level of customer service with existing and new customers. The position involves the maintenance of connections with key/high image accounts (keep in... 

SVM

Service Plumbing Project Manager Job at SVM

 ...Are you a results-driven leader with a proven ability to manage service projects and build strong client relationships? Do you thrive in a...  ...business. Identify and pursue cross-selling opportunities for HVAC services by collaborating with internal partners to deliver... 

Ashley | The Wellsville Group

Delivery Driver Job at Ashley | The Wellsville Group

 ...We're immediately hiring Delivery Drivers at our Aurora, Ohio Distribution Center! In this role, you'll help transport products from the distribution center to various showroom locations. Responsibilities include handling furniture, loading and unloading items, and... 

SoTalent

Marketing Intern Job at SoTalent

 ...grade equipment and systems used in outdoor maintenance, infrastructure care, and landscape management. The organization operates internationally and serves customers across commercial, municipal, and residential markets through a broad network of partners, retailers, and...