Salesforce Developer Job at Apex Systems, Santa Clara, CA

dE82eXVzNWdzMHRYMG5UNGd6T2dDdS9wNEE9PQ==
  • Apex Systems
  • Santa Clara, CA

Job Description

Introduction: Our client is implementing a cutting-edge contact center solution utilizing Salesforce Omnichannel for Case Routing, seamlessly integrated with AWS Connect for efficient case call routing. We are seeking a highly skilled professional to join our team and drive this innovative project to success.

Job Description:

Responsibilities:

  • Design, implement, and optimize Salesforce Omnichannel for Case Routing.
  • Integrate Salesforce Omnichannel with AWS Connect to ensure seamless case call routing.
  • Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
  • Provide technical expertise and guidance on best practices for Salesforce and AWS integrations.
  • Troubleshoot and resolve any issues related to Salesforce Omnichannel and AWS Connect.
  • Conduct training sessions and create documentation for end-users and team members.
  • Stay updated with the latest trends and advancements in Salesforce and AWS technologies.

Skills:

  • Extensive experience and expertise in Salesforce Omnichannel for Case Routing.
  • Proven track record of integrating Salesforce Omnichannel with AWS Connect for case call routing.
  • Strong understanding of Salesforce platform capabilities and limitations.
  • Proficiency in AWS services, particularly AWS Connect.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.

Job Tags

Similar Jobs

Ambassador Bridge

Custodian Job at Ambassador Bridge

 ...including medical, dental, and life insurance. We also offer PTO, a 401K program, and other perks!~ Pay: $22.00/hr. ~$2.00/hr. night shift bonus between 6p-6a ~ Full time schedule = Wednesday, Thursday, Friday, Saturday ~ Part time schedule = Sunday, Monday,... 

Guthrie

Ophth Asst/Photographer - Ophthalmology - Full Time Job at Guthrie

 ...Job Description Position Summary: The Ophthalmic Photographer/Ophthalmic Assistant is responsible for performing advanced Ophthalmic...  ...staff. Maintain inventory of supplies, pharmaceutical products and cleans Diagnostic testing area per department protocol. Checks... 

REVOLVE

TEMP Ecommerce Copywriter Job at REVOLVE

Meet REVOLVE: REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated ...

Hoya Vision Care

Senior Scientist - Active Chemistry Job at Hoya Vision Care

 ...to bring the best possible vision care solutions to eye care professionals. We are currently hiring a Sr. Scientist Active Chemistry to work in our Ramsey, MN facility! The salary for this position is $120,000+ plus annual incentive. Whats in it for you?... 

Knightsbridge Park

Agency Manager (Operations Management) Job at Knightsbridge Park

 ...hospitality is seeking a dynamic and highly motivated Agency Manager. Inthis exciting role, youll be the central orchestrator of agency...  ...who thrives in a fast-paced, entrepreneurial environment ~ Bachelors degree or equivalent work experience preferred...