Salesforce Developer Job at Apex Systems, Santa Clara, CA

dE82eXVzNWdzMHRYMG5UNGd6T2dDdS9wNEE9PQ==
  • Apex Systems
  • Santa Clara, CA

Job Description

Introduction: Our client is implementing a cutting-edge contact center solution utilizing Salesforce Omnichannel for Case Routing, seamlessly integrated with AWS Connect for efficient case call routing. We are seeking a highly skilled professional to join our team and drive this innovative project to success.

Job Description:

Responsibilities:

  • Design, implement, and optimize Salesforce Omnichannel for Case Routing.
  • Integrate Salesforce Omnichannel with AWS Connect to ensure seamless case call routing.
  • Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
  • Provide technical expertise and guidance on best practices for Salesforce and AWS integrations.
  • Troubleshoot and resolve any issues related to Salesforce Omnichannel and AWS Connect.
  • Conduct training sessions and create documentation for end-users and team members.
  • Stay updated with the latest trends and advancements in Salesforce and AWS technologies.

Skills:

  • Extensive experience and expertise in Salesforce Omnichannel for Case Routing.
  • Proven track record of integrating Salesforce Omnichannel with AWS Connect for case call routing.
  • Strong understanding of Salesforce platform capabilities and limitations.
  • Proficiency in AWS services, particularly AWS Connect.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.

Job Tags

Similar Jobs

V Group Inc.

Lead Java Developer Job at V Group Inc.

 ...~60 months experience developing, implementing and integrating systems related to criminal justice processing at the state or federal level (including but not limited to: disposition processing, fingerprint identification processing, criminal history updating).... 

CBS Therapy

School Nurse (RN) Job at CBS Therapy

 ...interested in helping therapists find rewarding experiences that are tailor-made for their strengths, interests, and schedules. School Nurse (RN) CBS Therapy is currently seeking a School Nurse (RN) for a Full Time position for the 2025-26 School Year! Our full-time... 

Amantine

Fashion Boutique Assistant & Early-Team Hire (Amantine Boutique) Job at Amantine

 ...Company Overview Amantine is a French-inspired online womens boutique known for romantic silhouettes, thoughtful detailing, and timeless femininity. We design and curate collections that evoke beauty, confidence, and effortless elegance. Were entering a significant... 

Guthrie

Clinical Assistant- Bariatric Medicine-Full Time Job at Guthrie

 ...required to do phlebotomy. - May perform high level disinfection, based on departmental equipment Other Duties: - Answers telephones and schedules patient appointments. - Takes messages of a medical nature (requests for prescription refills, test results, etc)... 

KYOCERA AVX Components Corporation

Control System Engineer Job at KYOCERA AVX Components Corporation

 ...Position Summary: The Equipment Controls System Engineer is assigned to improve equipment controls systems and to integrate equipment controls systems with higher level production and quality control software systems. Responsible to support the Kyocera AVX initiative...