Introduction: Our client is implementing a cutting-edge contact center solution utilizing Salesforce Omnichannel for Case Routing, seamlessly integrated with AWS Connect for efficient case call routing. We are seeking a highly skilled professional to join our team and drive this innovative project to success.
Job Description:
Responsibilities:
Skills:
...mentoring skills Preferred Skills: Experience with DRG optimization, query writing, and audit processes Familiarity with case mix index (CMI), HAC/PSI indicators, and quality metrics Ability to work independently in a fast-paced, virtual team environment...
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