Salesforce Developer Job at Apex Systems, Santa Clara, CA

dE82eXVzNWdzMHRYMG5UNGd6T2dDdS9wNEE9PQ==
  • Apex Systems
  • Santa Clara, CA

Job Description

Introduction: Our client is implementing a cutting-edge contact center solution utilizing Salesforce Omnichannel for Case Routing, seamlessly integrated with AWS Connect for efficient case call routing. We are seeking a highly skilled professional to join our team and drive this innovative project to success.

Job Description:

Responsibilities:

  • Design, implement, and optimize Salesforce Omnichannel for Case Routing.
  • Integrate Salesforce Omnichannel with AWS Connect to ensure seamless case call routing.
  • Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
  • Provide technical expertise and guidance on best practices for Salesforce and AWS integrations.
  • Troubleshoot and resolve any issues related to Salesforce Omnichannel and AWS Connect.
  • Conduct training sessions and create documentation for end-users and team members.
  • Stay updated with the latest trends and advancements in Salesforce and AWS technologies.

Skills:

  • Extensive experience and expertise in Salesforce Omnichannel for Case Routing.
  • Proven track record of integrating Salesforce Omnichannel with AWS Connect for case call routing.
  • Strong understanding of Salesforce platform capabilities and limitations.
  • Proficiency in AWS services, particularly AWS Connect.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.

Job Tags

Similar Jobs

Royal Caribbean Group

Housekeeping / Public Area Attendant / Cleaner | Celebrity Cruises Job at Royal Caribbean Group

POSITION SUMMARY: Celebrity Cleaner, or individually by area Public Area Attendant/Crew Area Attendant/Night PA Attendant/Pool Attendant/Retreat Attendant owns the guest experience in the area assigned, offering a seamless execution of premium service and cleanness that...

Randstad Enterprise

Corporate Event Planner Job at Randstad Enterprise

W2 position for through January 2026. Must be able to work CST/EST time zones. This position is responsible for all aspects of Meeting Planning for Medical Education programs from inception to completion and will act as a true business partner with Medical Education...

Schrader Mechanical Inc.

Mechanical Design Engineer Job at Schrader Mechanical Inc.

 ...Job Overview Schrader Mechanical, Inc. is seeking a talented experienced Mechanical Design Engineer to join our team. The successful candidate will be responsible for creating with the design and development of innovative mechanical systems, products, and components.... 

Ultimate Staffing

Home Loan Specialist Job at Ultimate Staffing

 ...employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all... 

Ceres Environmental Services, Inc.

Contract Administrator Job at Ceres Environmental Services, Inc.

 ...Contracts Administrator Location: Sarasota, FL Full-Time | On-site College graduates welcome to apply Ceres Environmental Services, Inc. is seeking a highly organized and detail-oriented Contracts Administrator to join our team in Sarasota, FL. This full-time...