Job Description

Introduction: Our client is implementing a cutting-edge contact center solution utilizing Salesforce Omnichannel for Case Routing, seamlessly integrated with AWS Connect for efficient case call routing. We are seeking a highly skilled professional to join our team and drive this innovative project to success.

Job Description:

Responsibilities:

• Design, implement, and optimize Salesforce Omnichannel for Case Routing.
• Integrate Salesforce Omnichannel with AWS Connect to ensure seamless case call routing.
• Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
• Provide technical expertise and guidance on best practices for Salesforce and AWS integrations.
• Troubleshoot and resolve any issues related to Salesforce Omnichannel and AWS Connect.
• Conduct training sessions and create documentation for end-users and team members.
• Stay updated with the latest trends and advancements in Salesforce and AWS technologies.

Skills:

• Extensive experience and expertise in Salesforce Omnichannel for Case Routing.
• Proven track record of integrating Salesforce Omnichannel with AWS Connect for case call routing.
• Strong understanding of Salesforce platform capabilities and limitations.
• Proficiency in AWS services, particularly AWS Connect.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

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