Salesforce Developer Job at Apex Systems, Santa Clara, CA

dE82eXVzNWdzMHRYMG5UNGd6T2dDdS9wNEE9PQ==
  • Apex Systems
  • Santa Clara, CA

Job Description

Introduction: Our client is implementing a cutting-edge contact center solution utilizing Salesforce Omnichannel for Case Routing, seamlessly integrated with AWS Connect for efficient case call routing. We are seeking a highly skilled professional to join our team and drive this innovative project to success.

Job Description:

Responsibilities:

  • Design, implement, and optimize Salesforce Omnichannel for Case Routing.
  • Integrate Salesforce Omnichannel with AWS Connect to ensure seamless case call routing.
  • Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
  • Provide technical expertise and guidance on best practices for Salesforce and AWS integrations.
  • Troubleshoot and resolve any issues related to Salesforce Omnichannel and AWS Connect.
  • Conduct training sessions and create documentation for end-users and team members.
  • Stay updated with the latest trends and advancements in Salesforce and AWS technologies.

Skills:

  • Extensive experience and expertise in Salesforce Omnichannel for Case Routing.
  • Proven track record of integrating Salesforce Omnichannel with AWS Connect for case call routing.
  • Strong understanding of Salesforce platform capabilities and limitations.
  • Proficiency in AWS services, particularly AWS Connect.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.

Job Tags

Similar Jobs

B&H Photo Video

Facilities Warehouse Security Supervisor Job at B&H Photo Video

 ...fulfillment center. Capacity to remain calm in hostile or uncomfortable circumstances. Direct liaison with third party security guards for daily operations including, but not limited to, coordinating resources for open doors, escorts, responding to medical... 

BHE GT&S

Gas Measurement Specialist Job at BHE GT&S

 ...BHE GT&S JOB DESCRIPTION BHE is seeking a Gas Measurement Specialist for our Leidy Station in Renovo, PA RESPONSIBILITIES Install, operate, maintain, repair, and test diaphragm, rotary and turbine type positive displacement meters, orifice meter gauges... 

Certified Contractors Network

Marketing Communications Manager Job at Certified Contractors Network

 ...~ B2B marketing experience required ~ Hands-on experience with HubSpot, CRM, and marketing software ~ Strong writing, organization, and collaboration skills ~ Must be willing to travel to events Salary Range: $75,000$85,000 , depending on experience... 

Valley Children's Healthcare

Medical Coder Job at Valley Children's Healthcare

 ...responsible for accurately assigning ICD-9-CM/ICD-10-CM diagnosis and procedure codes and CPT-4 procedure codes to inpatient and outpatient medical records using the 3M encoding software. The role includes assigning HCFA-DRG and APR-DRG groupers for inpatient records and... 

PGC Digital (America) Inc: CMMI Level 3 Company

SAP Consultant Job at PGC Digital (America) Inc: CMMI Level 3 Company

 ...Job title: SAP EWM Consultant SAP WM & SAP EWM Responsibilities: Drive business blue printing workshops with business and other...  ...modules, ALV Reports etc. o Should closely work with security teams for roles and authorization. o Daily Queue Management and...