Salesforce Developer Job at Apex Systems, Santa Clara, CA

dE82eXVzNWdzMHRYMG5UNGd6T2dDdS9wNEE9PQ==
  • Apex Systems
  • Santa Clara, CA

Job Description

Introduction: Our client is implementing a cutting-edge contact center solution utilizing Salesforce Omnichannel for Case Routing, seamlessly integrated with AWS Connect for efficient case call routing. We are seeking a highly skilled professional to join our team and drive this innovative project to success.

Job Description:

Responsibilities:

  • Design, implement, and optimize Salesforce Omnichannel for Case Routing.
  • Integrate Salesforce Omnichannel with AWS Connect to ensure seamless case call routing.
  • Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
  • Provide technical expertise and guidance on best practices for Salesforce and AWS integrations.
  • Troubleshoot and resolve any issues related to Salesforce Omnichannel and AWS Connect.
  • Conduct training sessions and create documentation for end-users and team members.
  • Stay updated with the latest trends and advancements in Salesforce and AWS technologies.

Skills:

  • Extensive experience and expertise in Salesforce Omnichannel for Case Routing.
  • Proven track record of integrating Salesforce Omnichannel with AWS Connect for case call routing.
  • Strong understanding of Salesforce platform capabilities and limitations.
  • Proficiency in AWS services, particularly AWS Connect.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.

Job Tags

Similar Jobs

Hawthorne Lane

Temporary Part-Time Administrative Assistant Job at Hawthorne Lane

 ...We are seeking candidates that are interested in part-time administrative work. You will be responsible for providing exceptional customer service by interacting with customers and staff, managing office supplies, and assisting with various administrative tasks. If you... 

Total Quality Logistics

Entry Level Recruiter-$2500 Sign-on Bonus Job at Total Quality Logistics

About the role: As a recruiter for TQL, you will own the entire candidate search process while managing the needs of your dedicated on-site hiring manager. Our Recruiting team is responsible for finding sales talent nationwide. We pride ourselves on our sense of urgency...

SESCO Cement Corp.

Industrial Engineer Job at SESCO Cement Corp.

 ...Job Description: Industrial Engineer The purpose of this position is to develop and sustain efficient operational methods for engineering, manufacturing, and supply chain that improve profitability. This position is responsible for calculating and maintaining production... 

Leslie Anderson Interiors

Senior Interior Designer Job at Leslie Anderson Interiors

 ...bespoke designs to our design clients, short-term rental clients and our builder relationships. Role Description This is a part-time on-site role for a Senior Interior Designer located in Chantilly, VA. The Senior Interior Designer will work alongside the... 

H2Health

Physical Therapist Assistant Job at H2Health

 ..., United States Department: Outpatient Clinics Physical Therapist Assistant (PTA) - Outpatient | Brandon, FL At H2 Health, we believe in the power of personalized care and passionate professionals. As a Physical Therapist Assistant (PTA) in our outpatient...