Salesforce Developer Job at Apex Systems, Santa Clara, CA

dE82eXVzNWdzMHRYMG5UNGd6T2dDdS9wNEE9PQ==
  • Apex Systems
  • Santa Clara, CA

Job Description

Introduction: Our client is implementing a cutting-edge contact center solution utilizing Salesforce Omnichannel for Case Routing, seamlessly integrated with AWS Connect for efficient case call routing. We are seeking a highly skilled professional to join our team and drive this innovative project to success.

Job Description:

Responsibilities:

  • Design, implement, and optimize Salesforce Omnichannel for Case Routing.
  • Integrate Salesforce Omnichannel with AWS Connect to ensure seamless case call routing.
  • Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
  • Provide technical expertise and guidance on best practices for Salesforce and AWS integrations.
  • Troubleshoot and resolve any issues related to Salesforce Omnichannel and AWS Connect.
  • Conduct training sessions and create documentation for end-users and team members.
  • Stay updated with the latest trends and advancements in Salesforce and AWS technologies.

Skills:

  • Extensive experience and expertise in Salesforce Omnichannel for Case Routing.
  • Proven track record of integrating Salesforce Omnichannel with AWS Connect for case call routing.
  • Strong understanding of Salesforce platform capabilities and limitations.
  • Proficiency in AWS services, particularly AWS Connect.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.

Job Tags

Similar Jobs

Barrington James

Principal Investigator Job at Barrington James

 ...Allergies, Dermatology, Infectious Disease, Diabetes, Naturopathic ~ Will be mainly working remote but need to have the willingness to travel to sites and clinics when needed. Onsite visits will be scheduled ahead of time ~ Having prior Principal Investigator experience... 

Chief Solutions, Inc.

Accounting & Administrative Assistant Job at Chief Solutions, Inc.

 ...Oklahoma, and the Gulf Coast regions. POSITION SUMMARY The Accounting & Administrative Assistant supports both our office operations...  ...involves accurate processing of accounts receivable, accounts payable, payroll, and banking transactions along with processing of... 

Tesoro Group

Regional Property Manager Job at Tesoro Group

 ...Tesoro Group is seeking (2) experienced Regional Property Manager to join one of our long-term client's teams (Corporate Office is in St. Paul, MN 55104) and work within their Eastern and Western Portfolios in Minnesota. The ideal candidate will have at least 3-5 years... 

JW Michaels & Co.

Healthcare Partner Job at JW Michaels & Co.

Thriving full-service Long Island firm is seeking a stellar Healthcare corporate, transactional, and regulatory Partner for their platform. The right candidate would have enough portables to be self-sustaining, plus there would be ample work on the platform to expand...

Burano Home

Graphic Designer Job at Burano Home

 ...What Were Looking For Were looking for a creative, detail-oriented designer with strong technical and aesthetic skills who can produce high-quality visual assets that support our e-commerce, marketing, and product development efforts. The ideal candidate is proficient...