Job Description
About Us
We're an eCommerce agency passionate about transforming the digital experiences of fashion, lifestyle, and premium product brands. We work with a range of companies, from rapidly scaling direct-to-consumer (DTC) brands to large enterprises. Our team has collaborated with well-known global names in luxury, consumer goods, and retail, creating high-performance eCommerce solutions on Shopify Plus to drive success and innovation for these brands.
Our Values
We believe in Building client success, Inspiring our team's growth, Challenging the status quo, and Delivering on our commitments.
Our mission is to design and build digital commerce experiences that connect people and brands through creative solutions, technology, and cultural insights. We value a strong work-life balance for our team, and we're committed to fostering a fun and supportive work environment that fuels our collective success. Our values guide us in our work and enable us to consistently deliver positive results for both our clients and team members.
Our team embodies:
Teamwork
Passion
Respect
Accountability
Resourcefulness
Transparency
Visionary thinking
Role Overview: Senior Account Manager
The Senior Account Manager plays a pivotal role in fostering client relationships and ensuring their success. You'll manage a diverse portfolio of clients, serving as their primary contact, advocating for their needs, and working to exceed their expectations. Collaborating closely with internal teams, you'll develop strategic account plans, identify growth opportunities, and drive revenue.
Key Responsibilities
Client Advocacy and Relationship Building:
Build strong, trust-based relationships with clients, understanding their goals and challenges. Advocate for their needs within our organization to ensure expectations are met or exceeded.
Onboarding and Support:
Oversee the client onboarding process, collaborating with project managers to ensure seamless transitions and ongoing support. Offer high-level training and strategic guidance to help clients meet their eCommerce goals.
Strategic Account Planning:
Collaborate with data analysts and strategists to assess client metrics and develop business strategies focused on customer retention, conversion optimization, and sales growth. Lead quarterly business reviews and develop actionable account plans in line with client objectives.
Performance Monitoring and Reporting:
Oversee the creation and management of performance dashboards, track key metrics, and provide clients with regular performance updates.
Renewals, Upsells, and Cross-Sells:
Manage contract renewals, identify upsell opportunities, and handle all aspects of client agreements to support ongoing growth and client retention.
Education and Mentorship:
Stay updated on industry trends and best practices. Lead training initiatives for new Account Managers, providing mentorship and creating a supportive team culture.
Process Optimization:
Identify opportunities to improve processes and services. Implement these improvements within the team, ensuring all updates are documented and communicated effectively.
Requirements
We are looking for a candidate who values collaboration, client success, and a growth mindset. Here's what we're seeking:
4+ years of experience in Account Management
Knowledge of Shopify and Shopify Partner ecosystem
Willingness to travel for client meetings and events
Strong passion for eCommerce, technology, and design
High standards for self and team, along with a strong sense of accountability
Ability to work autonomously and collaboratively, especially in a fast-paced environment
A flexible mindset to adapt to "easy" and "busy" weeks
Why Join Us?
We're committed to creating a rewarding and supportive workplace where every team member can thrive.
Flexible Work Options: Remote or hybrid working
Generous PTO: Unlimited paid time off and sick days
Healthcare and Wellness: Comprehensive Aetna healthcare, dental, and vision coverage, plus monthly wellness stipends
Work-Life Balance: We prioritize our team's well-being and are vigilant about preventing burnout
Professional Development: Annual training and office equipment stipends
Community Impact: We believe in giving back and donate a portion of our revenue to initiatives like No Kid Hungry
We're an equal opportunity employer, and we celebrate diversity. All applicants will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, veteran, or disability status.
Employment Type: Full-Time
Salary: $ 56,000.00 171,000.00 Per Year
Job Tags
Full time, Contract work, Remote job, Flexible hours,