Senior AI Chatbot Business Analyst
Position Summary:
We are seeking a Business Analyst with deep expertise in AI-driven chatbot solutions to lead initiatives focused on enhancing customer care experience and improving deflection rates through intelligent automation. This individual will act as the bridge between business and technology teams-defining chatbot strategies, shaping AI capabilities, and ensuring the solutions deliver measurable business value.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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