Job Title: OMBP Contractor (Sr. Customer Service Representative)
Location: San Antonio, TX (Possibility of Hybrid)
Duration: 6++ months with high possibility of extensions
Description
The Sr. Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages.
These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.
Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.
The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role.
The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must.
Required Skills:
• Strong critical-thinking and problem solving skills
• Ability to multi-task
• Adaptable to change through regular feedback
• Self-motivated, people oriented team player
• Capacity to tactfully handle customer concerns
• Excellent verbal, written, and active listening skills
• Careful attention to detail and time management
• Proficiency in basic computer skills and ability to navigate multiple software systems
• Minimum of one year Customer Service experience
Desired Skills:
• 1-3 years’ experience working in a Contact Center environment
• Banking Experience
• Proficient in Microsoft Word, Excel and Outlook
* Alternating schedules between 7:45AM – 4:45PM and 9:00AM – 6:00PM
...clinicians, researchers, and patients alike. The Software Developer will design and build modern, secure applications that support... ...research, and administrative operations. The role involves front-end React development, backend API work in Python, and cloud integration...
Traveling APM/Superintendent Role Your new company ~ Our client is a commercial General Contractor founded in Washington DC in 2009, performing construction services for federal, state, and local gov agencies in Washington DC, Maryland, Virginia, West Virginia, and ...
...Title: Quantitative Research Director Location: Chicago, IL (on-site 3 days per week) Compensation: $105-120k + discretionary bonus Contact: Lindsey Bartlett - ****@*****.*** Our client is a trusted, long-standing insights consultancy known for combining...
...Job Summary: Pay: $23.00-$28.00/hour Behavior Technicians/Behavior Therapists/ABA therapists implement skill acquisition and behavior reduction plans developed by BCBAs. Work takes place in our center, clients' homes, and the community. Responsibilities: Provide...
...Junior Account Manager - Entry-Level Opening Are you looking for a career that delivers opportunities based on your OWN personal... ...needs and delivering effective solutions to meet customer needs Develop and manage relationships with customers Understand current...