Job Title: OMBP Contractor (Sr. Customer Service Representative)
Location: San Antonio, TX (Possibility of Hybrid)
Duration: 6++ months with high possibility of extensions
Description
The Sr. Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages.
These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.
Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.
The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role.
The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must.
Required Skills:
• Strong critical-thinking and problem solving skills
• Ability to multi-task
• Adaptable to change through regular feedback
• Self-motivated, people oriented team player
• Capacity to tactfully handle customer concerns
• Excellent verbal, written, and active listening skills
• Careful attention to detail and time management
• Proficiency in basic computer skills and ability to navigate multiple software systems
• Minimum of one year Customer Service experience
Desired Skills:
• 1-3 years’ experience working in a Contact Center environment
• Banking Experience
• Proficient in Microsoft Word, Excel and Outlook
* Alternating schedules between 7:45AM – 4:45PM and 9:00AM – 6:00PM
...related roles; experience in tile, flooring, building materials, or distribution strongly preferred. ~ Strong written and verbal English communication skills. Required Skills Proven success in outbound selling, including cold calling, lead generation, and closing...
...Job Description: Licensed Professional HVAC Design Engineer Reports To: President FLSA: Exempt IF INTERESTED IN THIS POSITION... ...Admiral ~401k Safe Harbor Match of 4%~ BCBS PPO and HMO Health Insurance Options (Admiral pays 75%)~ Dental and Vision Plans (...
Position Overview We are seeking a highly organized and detail-oriented Document Controller to support engineering, procurement, and construction (EPC) and chemical industry projects. This role is responsible for managing the flow, accuracy, and integrity of project...
Only Candidates with US Work Authorization will be considered. Scope of Responsibilities: Assist in the design and rollout of a custody program in accordance with applicable regulations. Support the drafting and maintenance of policies and procedures related...
Beginn Mai/Juni 2026 oder auf Anfrage, Dauer 6 Monate ber Teva Teva ist ein global agierender Arzneimittelkonzern und Weltmarktfhrer unter den Generikaunternehmen. Das Herzstck unseres Erfolges sind unsere Mitarbeiter in ber 80 Lndern weltweit. Sie sorgen daf...