Job Title: OMBP Contractor (Sr. Customer Service Representative)
Location: San Antonio, TX (Possibility of Hybrid)
Duration: 6++ months with high possibility of extensions
Description
The Sr. Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages.
These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.
Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.
The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role.
The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must.
Required Skills:
• Strong critical-thinking and problem solving skills
• Ability to multi-task
• Adaptable to change through regular feedback
• Self-motivated, people oriented team player
• Capacity to tactfully handle customer concerns
• Excellent verbal, written, and active listening skills
• Careful attention to detail and time management
• Proficiency in basic computer skills and ability to navigate multiple software systems
• Minimum of one year Customer Service experience
Desired Skills:
• 1-3 years’ experience working in a Contact Center environment
• Banking Experience
• Proficient in Microsoft Word, Excel and Outlook
* Alternating schedules between 7:45AM – 4:45PM and 9:00AM – 6:00PM
...with opportunity for extension / conversion. Required Skills & Experience ~3+ years of large fiber installation experience ~... ...employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable...
...high-quality, patient-centered care across a variety of clinical disciplines. We are seeking an experienced and detail-oriented Finance Manager to join our leadership team and support the continued expansion and operational excellence of our organization. Position...
...Job Description: Industrial Engineer The purpose of this position is to develop and sustain efficient operational methods for engineering, manufacturing, and supply chain that improve profitability. This position is responsible for calculating and maintaining production...
...including establishing new user access, issuing password resets, and adding new employees to designated payroll groups. o Deliver systems training for Liberty field and office staff, as well as external users; update training guides and materials as needed. o Ensure accurate...
Duties of Administrative Assistant: The Administrative Assistant will provide customer service Maintaining and organizing files Review and process purchase orders The Administrative Assistant will handle answering phone calls/emails Updating customers on...