Job Title: OMBP Contractor (Sr. Customer Service Representative)
Location: San Antonio, TX (Possibility of Hybrid)
Duration: 6++ months with high possibility of extensions
Description
The Sr. Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages.
These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.
Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.
The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role.
The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must.
Required Skills:
• Strong critical-thinking and problem solving skills
• Ability to multi-task
• Adaptable to change through regular feedback
• Self-motivated, people oriented team player
• Capacity to tactfully handle customer concerns
• Excellent verbal, written, and active listening skills
• Careful attention to detail and time management
• Proficiency in basic computer skills and ability to navigate multiple software systems
• Minimum of one year Customer Service experience
Desired Skills:
• 1-3 years’ experience working in a Contact Center environment
• Banking Experience
• Proficient in Microsoft Word, Excel and Outlook
* Alternating schedules between 7:45AM – 4:45PM and 9:00AM – 6:00PM
...Lone Star Staffing is looking for a Maintenance Manager in the city of Irving, TX. Are you comfortable working in a Cooler Environment? Apply today! Shift: TBD Pay: $52-$55K Benefits: Medical, Dental, AD & D, Bonus Job Purpose: Maintenance Manager will supervise...
...About Eisen Design House Eisen Design House is a high-end residential interior design studio renowned for its bespoke, timeless, and... ...highest level. We are seeking a creative and detail-oriented Junior Interior Designer to join our team. This role is ideal for an...
...REQUIRED (CAN BE OBTAINED AFTER EMPLOYMENT)_______________________________________________________________________ Job Type: Part-time Pay: $17.00 per hour Expected hours: 16 per week Benefits: Employee discount Paid orientation Paid training...
...Trade Compliance Specialist (Contract) This role is an excellent opportunity to support a dynamic and inclusive trade compliance team while gaining exposure to business operations, internal systems, and import classification and compliance processes for a wide variety...
...Pay: $70,696.34 - $147,193.76 per year Job description: Browns West Branch is looking for a Finance Manager to be part of our next chapter in West Branch, IA. Our new, combined Ford and CDJR facility coming in 2026 will mark an exciting milestone, creating fresh opportunities...