Job Title: OMBP Contractor (Sr. Customer Service Representative)
Location: San Antonio, TX (Possibility of Hybrid)
Duration: 6++ months with high possibility of extensions
Description
The Sr. Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages.
These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.
Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.
The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role.
The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must.
Required Skills:
• Strong critical-thinking and problem solving skills
• Ability to multi-task
• Adaptable to change through regular feedback
• Self-motivated, people oriented team player
• Capacity to tactfully handle customer concerns
• Excellent verbal, written, and active listening skills
• Careful attention to detail and time management
• Proficiency in basic computer skills and ability to navigate multiple software systems
• Minimum of one year Customer Service experience
Desired Skills:
• 1-3 years’ experience working in a Contact Center environment
• Banking Experience
• Proficient in Microsoft Word, Excel and Outlook
* Alternating schedules between 7:45AM – 4:45PM and 9:00AM – 6:00PM
...openings for dependable Class C Special Delivery Truck Drivers to safely and efficiently operate a... ...products (meats, produce, frozen foods, groceries, dry goods, supplies, etc.) to... ...why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants...
Journeyman Lineman (Local 57) - Lava Hot Springs, UT - #114284 location: LAVA HOT SPRINGS, UT, US, 83246 Company: PacifiCorp Power Your Greatness PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer...
...At Veranova, we are committed to EHS excellence and ensuring a safe, healthy, and regulatory-compliant work environment. The Environmental Specialist is responsible for ensuring the sites compliance with environmental laws, regulations, and best practices. The role...
...related, technical, or communications field (or equivalent experience). Minimum of 5 years of experience in technical, regulatory, or medical writing within a regulated industry (pharmaceuticals preferred). Strong experience writing, editing, and maintaining SOPs,...
Pikes Creek Quarry, a division of H&K Group, Inc., is looking for a Groundperson to support plant production and maintenance. The ideal candidate is safety focused, action oriented, pays attention to detail, and excels at teamwork. A CDL license is not required...