Job Title: OMBP Contractor (Sr. Customer Service Representative)
Location: San Antonio, TX (Possibility of Hybrid)
Duration: 6++ months with high possibility of extensions
Description
The Sr. Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages.
These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.
Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.
The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role.
The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must.
Required Skills:
• Strong critical-thinking and problem solving skills
• Ability to multi-task
• Adaptable to change through regular feedback
• Self-motivated, people oriented team player
• Capacity to tactfully handle customer concerns
• Excellent verbal, written, and active listening skills
• Careful attention to detail and time management
• Proficiency in basic computer skills and ability to navigate multiple software systems
• Minimum of one year Customer Service experience
Desired Skills:
• 1-3 years’ experience working in a Contact Center environment
• Banking Experience
• Proficient in Microsoft Word, Excel and Outlook
* Alternating schedules between 7:45AM – 4:45PM and 9:00AM – 6:00PM
...primary point of contact for property owners and stakeholders who rely on our ISP, VoIP, CCTV, and Access Control services. This role ensures high-quality customer experience by providing responsive support, clear communication, and efficient issue resolution. The ideal...
...ensure that projects are completed to the highest level of quality. Responsibilities Build, install, and repair structures made of wood, plywood, and wallboard Read and interpret blueprints, drawings, and specifications to determine the scope of work Measure,...
...Company Description ALFA International Logistics is a freight forwarder specializing in connecting businesses between Taiwan and the USA. The company offers a variety of value-added logistics services tailored to meet client needs. As part of the renowned Best Logistics...
...Country Builders is an award-winning builder of multi-family affordable homes. We believe in meaningful relationships with our employees... ...) licenses. The firms primary area of work is multi-family housing, most typically of Type-V construction, either with or without...
...Seeking a Licensed Electrician for our Coquille Plywood Plant Who We Are: Founded in 1936, Roseburg Forest Products is a privately... ...benefit package that includes medical, dental, vision, life insurance, matching 401(k) and tuition reimbursement for your...