Job Title: OMBP Contractor (Sr. Customer Service Representative)
Location: San Antonio, TX (Possibility of Hybrid)
Duration: 6++ months with high possibility of extensions
Description
The Sr. Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages.
These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.
Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.
The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role.
The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must.
Required Skills:
• Strong critical-thinking and problem solving skills
• Ability to multi-task
• Adaptable to change through regular feedback
• Self-motivated, people oriented team player
• Capacity to tactfully handle customer concerns
• Excellent verbal, written, and active listening skills
• Careful attention to detail and time management
• Proficiency in basic computer skills and ability to navigate multiple software systems
• Minimum of one year Customer Service experience
Desired Skills:
• 1-3 years’ experience working in a Contact Center environment
• Banking Experience
• Proficient in Microsoft Word, Excel and Outlook
* Alternating schedules between 7:45AM – 4:45PM and 9:00AM – 6:00PM
...ability to work in a team environment. ~ Excellent communication and organizational skills. ~ Extensive landscape maintenance field experience is a huge plus. ~ A degree in landscape horticulture, landscape architecture, or a related field is a huge plus....
...deadlines. High level of ownership, organization, and accountability. Ability to write clear, natural, and persuasive copy in English. Preferred Qualifications Experience working in a marketing agency or fast-paced marketing team. Familiarity with...
Were Hiring: Entry-Level Data / BI Analyst (OPT/CPT Welcome)&##128205; Location: Woonsocket, RI ( Remote )&##128188; Experience: 03 Years &##128338; Job Type: Full-Time ( No employer ) A leading healthcare and retail organization in the U.S. is seeking...
...will manage your own pipeline with full support from a highly trained, high-performing sales culture. Primary responsibilities... ...projects from start to finish Delivering a white-glove customer experience Working within a competitive, sports-minded sales team...
...We are seeking an experienced Construction Superintendent to lead ground-up commercial construction projects throughout the Los Angeles market.... ...inspections, and safety requirements. Ability and willingness to travel locally within Southern California as projects require....