Job Title: OMBP Contractor (Sr. Customer Service Representative)
Location: San Antonio, TX (Possibility of Hybrid)
Duration: 6++ months with high possibility of extensions
Description
The Sr. Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages.
These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.
Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.
The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role.
The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must.
Required Skills:
• Strong critical-thinking and problem solving skills
• Ability to multi-task
• Adaptable to change through regular feedback
• Self-motivated, people oriented team player
• Capacity to tactfully handle customer concerns
• Excellent verbal, written, and active listening skills
• Careful attention to detail and time management
• Proficiency in basic computer skills and ability to navigate multiple software systems
• Minimum of one year Customer Service experience
Desired Skills:
• 1-3 years’ experience working in a Contact Center environment
• Banking Experience
• Proficient in Microsoft Word, Excel and Outlook
* Alternating schedules between 7:45AM – 4:45PM and 9:00AM – 6:00PM
Job Overview TheAgent Talent Relationsrole focuses on identifying, attracting, and onboarding high-quality real estate agents who align with the brokerages culture and growth goals across South-Central Pennsylvania. This position builds strong relationships with productive...
Location: 760 Airport Fwy Suite 400 Hurst TX 76054 Work Week : Flexible hours are available! Able to work starting at 5:00 AM or until midnight if required, based on caf hours and availability. Welcome to the DYNE Hospitality Group (Tropical Smoothie Caf...
...lovely grounds featuring mature shade trees, playground, and picnic center complete with gazebo. Join Our Team as a Property Maintenance Manager Lead the Way in Property Maintenance! Are you ready to make a real impact and showcase your leadership skills in property...
...Job Title: Dispatch Agent Location: Cincinnati, OH 45202 Duration: 12-month recurring contract Pay: $20-$22/hr (more for right candidate) Schedule: Onsite M-F 8-5 Required Skills & Experience: 3+ years of level 2 or 3 Help Desk experience Triaging...
...Our client is seeking a dynamic Human Resources Admin for a 3-month contract, part-time, 8-16 hours per week, at their Santa Fe Springs location. The working environment is fast-paced, high-volume, and dynamic. Position Responsibilities may include, but are not limited...