This is a level three technical support role where you’ll be helping customers and partners with pre- and post-sales engineering with their integrated rugged mobile devices. You are the principle technical expert responsible for smooth deployments, positive outcomes and successful applications for our customers in North America.
Responsibilities
- Collaborate with the sales team to support partners and end-users with in-depth knowledge of EMC products and the B2B Android ecosystem.
- Provides onsite and remote application solution development and troubleshooting.
- Builds advanced applications knowledge based on the company’s existing and new products and solutions.
- Works with sales engineering teams to build custom solutions, improve product performance, and resolve hardware or software issues in the field, while also providing product assistance and technical training to staff, partners, and customers for successful outcomes.
- Supports trade shows, customer demos, pilots and POCs events with live technical support and troubleshooting.
Characteristics
- Communication : Excellent written and verbal communication skills.
- Problem Solving : Ability to identify and solve technical problems quickly.
- Technical Acumen : Extensive technical background with devices, software, network and wireless devices.
- Curiosity : Understands customer needs and identifies the technical requirements and challenges of potential clients.
- Learning : Develops and maintains advanced product knowledge (features, functions, tools) and regularly teaches team members and partners in the latest EMC technology and features.
- Self-motivated : Works independently with minimal supervision.
Qualifications / Experience
- Bachelor’s degree in technical field or equivalent experience, with 10 years of engineering/field application experience, or 15+ years of combined engineering/field experience.
- Five years of AIDC / EMC / mobility / RFID / MDM industry experience.
Location
- Remote, but Preferably in Greater Chicago Area.
- Ability to travel up to 50%.
Job Type : Full Time
Annual Salary : Starting at 100K/Year plus Bonus.
About TSC Auto ID Technology TSC Auto ID Technology, an equal opportunity employer, designs and manufactures barcode printers, RFID printers, enterprise mobile computers, and labeling consumables, meeting the evolving automation needs of businesses worldwide. It is a great time to join a global leader in the Automatic Identification and Data Capture (AIDC) Industry as we continue to invest in new product and market growth initiatives, and related technologies and business lines.
TSC AutoID offers competitive compensation and benefits package (including vacation, medical, dental, vision, 401k) and a great work culture.
...Overview Assistant Dean of Nursing Salary 120K-140K We are seeking a driven and experienced individual to join our team as the Assistant Dean of Nursing. This role is pivotal in supporting the Dean in the oversight of instructional and management duties associated...
...Van Services Driver Evening Shifts Location: North Carolina Employer: Grace Federal Solutions Type: Full-Time | Schedule: Evening shifts with flexibility for weekends and holidays At Grace Federal Solutions , our people are our greatest success. Rooted...
...Job Title: Dispatch Agent Location: Cincinnati, OH 45202 Duration: 12-month recurring contract Pay: $20-$22/hr (more for right candidate) Schedule: Onsite M-F 8-5 Required Skills & Experience: 3+ years of level 2 or 3 Help Desk experience Triaging...
...: Piramal Pharma Solutions HPAPI Research and Manufacturing facility located in Riverview, Michigan, is seeking a qualified Chemical Operator II to join our Production team. The Chemical Operator II is responsible for conducting chemical syntheses/manufacture of active...
...Engineer) Location: Downtown San Diego, CA 92101 We are seeking skilled and motivated Mechanical professionals across multiple experience levels to join our team in the building industry. This opportunity is open to candidates ranging from entry-level drafters to...