This is a level three technical support role where you’ll be helping customers and partners with pre- and post-sales engineering with their integrated rugged mobile devices. You are the principle technical expert responsible for smooth deployments, positive outcomes and successful applications for our customers in North America.
Responsibilities
- Collaborate with the sales team to support partners and end-users with in-depth knowledge of EMC products and the B2B Android ecosystem.
- Provides onsite and remote application solution development and troubleshooting.
- Builds advanced applications knowledge based on the company’s existing and new products and solutions.
- Works with sales engineering teams to build custom solutions, improve product performance, and resolve hardware or software issues in the field, while also providing product assistance and technical training to staff, partners, and customers for successful outcomes.
- Supports trade shows, customer demos, pilots and POCs events with live technical support and troubleshooting.
Characteristics
- Communication : Excellent written and verbal communication skills.
- Problem Solving : Ability to identify and solve technical problems quickly.
- Technical Acumen : Extensive technical background with devices, software, network and wireless devices.
- Curiosity : Understands customer needs and identifies the technical requirements and challenges of potential clients.
- Learning : Develops and maintains advanced product knowledge (features, functions, tools) and regularly teaches team members and partners in the latest EMC technology and features.
- Self-motivated : Works independently with minimal supervision.
Qualifications / Experience
- Bachelor’s degree in technical field or equivalent experience, with 10 years of engineering/field application experience, or 15+ years of combined engineering/field experience.
- Five years of AIDC / EMC / mobility / RFID / MDM industry experience.
Location
- Remote, but Preferably in Greater Chicago Area.
- Ability to travel up to 50%.
Job Type : Full Time
Annual Salary : Starting at 100K/Year plus Bonus.
About TSC Auto ID Technology TSC Auto ID Technology, an equal opportunity employer, designs and manufactures barcode printers, RFID printers, enterprise mobile computers, and labeling consumables, meeting the evolving automation needs of businesses worldwide. It is a great time to join a global leader in the Automatic Identification and Data Capture (AIDC) Industry as we continue to invest in new product and market growth initiatives, and related technologies and business lines.
TSC AutoID offers competitive compensation and benefits package (including vacation, medical, dental, vision, 401k) and a great work culture.
...application process. MovieWeb is part of the Valnet Publishing Group. Valnet, founded in 2012, is a global digital publishing and media investment Company that owns and operates over 25 authoritative brands across diverse verticals, including entertainment, sports,...
This position hours are 8:30am-5pm Monday through Friday. Role will be 3 days on-site and 2 days remote (work from home). Position Overview: The BBI Operations Customer Service Associate works directly for Customer Service Supervisor. The BBI Customer Service Associate...
...Job Description Per Diem - Registered Nurses II at Arrowhead Regional Medical Center are RNs with one (1) or more years of RN experience which practice a high level of professional autonomy in a fast-paced teaching environment with many opportunities for growth. Duties...
...Research Assistant Hybrid/Remote Summary: We are looking for a Research Assistant to help support qualitative and quantitative research projects focused on generative AI. The research assistant will perform such tasks as moderating sessions, coding open-...
...Life/Annuity Modeling Actuary opening in Charlotte, NC. Utilize MG-ALFA to build, enhance, and maintain actuarial tools to help insurance company manage risks and drive business strategy; collaborate with key stakeholders, including Accounting, IT, and Risk Management....