Shipping and Customer Service Representative Job at Watsontown Brick, Columbia, SC

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  • Watsontown Brick
  • Columbia, SC

Job Description

Watsontown Brick, a General Shale company and leading manufacturer of brick and sustainable building materials, is seeking a motivated Shipping and Customer Service Representative to join our team in Columbia, SC.

RESPONSIBILITIES:

  • Print and process load tickets for outbound shipments.
  • Receive and verify inbound materials per audit and inventory guidelines.
  • Maintain inventory accuracy and assist with cycle counts.
  • Provide exceptional customer service via phone, email, and in person.
  • Perform data entry and order processing in SAP (shipping, receiving, CPU, RMA, IC, etc.).
  • Support inside sales, including product selection and matching brick, stone, and mortar.
  • Process cash sales and maintain accurate records.
  • Communicate effectively with sales, drivers, and other departments to ensure smooth operations.
  • Provide administrative support and assist with departmental needs.
  • Follow all safety, health, and quality standards.

EDUCATION:

  • High school diploma or equivalent required; associate degree preferred.

WORK EXPERIENCE:

  • 2–5 years of customer service experience; inside sales or shipping/receiving preferred.
  • SAP experience a plus.
  • Strong multitasking skills and ability to work in a fast-paced environment.
  • Self-motivated with a commitment to safety, accuracy, and quality.

SKILLS:

  • Excellent verbal and written communication.
  • Proficient in Microsoft Word and Excel.
  • Strong organization and problem-solving abilities.
  • Willingness to learn plant processes and adapt as needed.
  • Commitment to maintaining a zero-harm workplace.

We offer competitive compensation as well as a comprehensive benefits package.

Job Tags

Work experience placement,

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