Job Description
Technical Sales Engineer
Position Type: Direct Hire (Hybrid role)
Position Location: Commerce, CA
Position Salary: $100,000 - $150,000 (Depending on Experience) + Bonus
Responsibilities:
- Responsible for providing technical assistance to sales teams and clients, ensuring that customer requirements are met with appropriate product solutions, and supporting the overall sales process with expert technical knowledge.
- Collaborate with sales teams to understand customer challenges and deliver technical solutions that align with client needs.
- Provide pre-sales and post-sales technical support, including troubleshooting, technical product demonstrations, and resolving technical inquiries from clients.
- Assist in the preparation of technical proposals, provide input to Product Management for customized features or solutions.
- Present and demonstrate technical product features and functionalities to clients, acting as a subject matter expert for specific technologies or product lines.
- Coordinate with quality, product management, regulatory, engineering, production, innovation and supply chain teams to ensure successful product support and fulfillment of customer requests.
- Maintain up-to-date knowledge of company products and technological developments to support customer projects and challenges.
- Provide feedback to product management and product development teams regarding recurring customer issues or potential improvements.
- Prepare and deliver technical documentation, and feasibility studies as required for sales opportunities.
- Manage projects involving technical customer issues and ensure timely and accurate communication of solutions to both customers and internal stakeholders.
Requirements:
- Bachelor’s degree in engineering, Polymer Science, or a related technical field; Higher Education is considered a plus
- 3+ years of experience in technical support, technical sales support, or a related role.
- Strong technical background and understanding of polymers and polymer processing is highly preferred.
- Ability to develop a solid understanding of product specifications and functionalities.
- Must be willing to travel for the opportunity between up to 25% of the time (every other month or quarterly)
- Excellent communication, presentation, and interpersonal skills, with the ability to clearly explain complex technical concepts to non-technical audiences.
- Proficiency in troubleshooting, problem-solving, and customer relationship management.
- Experience with CRM software (Salesforce preferred) and technical documentation tools is a plus.
- Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.
- Availability for domestic and international travel to provide on-site customer support as necessary.
- Technical expertise in relevant product domains (extrusion, injection molding, polymer blending, chemistry, biology or polymer sealing, bonding and assemblies) is highly preferred
- Customer-focused mindset with strong analytical and problem-solving abilities.
- Good presentation and technical writing skills, project management and organizational skills.
- Computer literacy and familiarity with internal company systems.
Benefits:
- Full Benefits: (Medical, Dental, Vision)
- 401K + Matching
- PTO
- Bonus
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