Job Description

About WelcomeHome

WelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the Senior Living and Home Care industries. Since launch in 2019, we have experienced incredibly rapid growth.

Profitable from day one, we’ve hit hypergrowth with a team that prioritizes client results over external / VC reporting and internal politics.

WelcomeHome’s differentiation extends beyond providing the most technologically advanced, easiest to use software in the space. Clients receive world class support, from the migration from their legacy CRM platform to ongoing day to day training and troubleshooting.

About the Role

As a Technical Solutions Specialist , you will work directly with our Director of Technical Solutions and broader Customer Success team to maintain and troubleshoot our internal ETL (Extract, Transform, Load) tool, and provide technical support to all teams within the department regarding data migration issues or questions.

Responsibilities include:

• Managing the ETL tool and its current functionality as well as working to build new data sets into the tool as they come up.
• This includes conducting quality assurance checks, building out documentation, troubleshooting data migration issues, finding ways to improve for each client use case, and maintaining close relationships and communication with the implementation team
• Becoming an expert on WelcomeHome’s data migration function and the ETL tool functionalities to better support the clients and larger team in migrating data from other CRMs
• Owning and maintaining a ticketing system for implementation specialists and customer success managers to submit data update requests
• Streamlining and improving onboarding and maintenance processes in collaboration with client success and product teams
• Consulting on data migration questions as needed during the sales and onboarding process as well as throughout the clients lifecycle as needed
• As needed, working with existing clients who may be experiencing issues with their data migration

About You

• 2-5 years software implementation experience, or technical project management experience
• Strong analytical skills, including understanding and troubleshooting functional software configurations and ability to apply your technical knowledge to new systems
• High level of attention to detail, organization, and drive to get things right the first time.
• Hyper-organized and strong multitasker with an ability to intelligently prioritize multiple competing projects and timeliness
• Experienced in Excel functions such as VLOOKUP, pivot tables, and conditional formatting
• Technical aptitude to learn quickly and rapidly build product knowledge; understanding of web applications and complex software
• Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical information into language understandable and digestible by non-technical audiences
• Comfort in a dynamic startup environment, ready to move quickly and wear many hats
• Experience with SQL, YAML, or similar computer languages highly preferred

This role is in-office in Atlanta. After six months of onboarding, employees are eligible for a hybrid work-schedule (Tuesdays and Thursdays at home).

What You'll Get

WelcomeHome values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, paid parental leave, and unlimited PTO.

But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.

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