Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

dGUyMXU4Tmd1a2hYMG5YemdqbW9EZW51NGc9PQ==
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Fluent in Spanish is highly preferred
  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

IP Casino Resort Spa

Security Officer - Part-Time Job at IP Casino Resort Spa

 ...Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or... 

TekWissen ®

L&D RN Travel Job at TekWissen ®

 ...Job Title: L&D RN Travel Location: Fairfield, CA, 94533 Duration: 3 Months Job Type...  ...nonprofit healthcare organization. Their health system includes two hospitals, a 100...  ...Description: Duties: The Clinical Nurse (RN) has the responsibility, accountability... 

BAI Capital

Copywriter / Project Coordinator (Aventura, FL) Job at BAI Capital

 ...deadlines. High level of ownership, organization, and accountability. Ability to write clear, natural, and persuasive copy in English. Preferred Qualifications Experience working in a marketing agency or fast-paced marketing team. Familiarity with... 

FORTIS Resource Partners

Human Resources Admin Job at FORTIS Resource Partners

 ...Our client is seeking a dynamic Human Resources Admin for a 3-month contract, part-time, 8-16 hours per week, at their Santa Fe Springs location. The working environment is fast-paced, high-volume, and dynamic. Position Responsibilities may include, but are not limited... 

24 Seven Talent

Administrative Assistant Job at 24 Seven Talent

Job Title: Receptionist/ Administrative Assistant Location: East Rutherford, NJ Pay Rate: $24-$26/hr Start Date: ASAP Duration: Through end of February (potential to extend)5 days on site Overview We are seeking a highly organized Receptionist/ Admin...