Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

dGUyMXU4Tmd1a2hYMG5YemdqbW9EZW51NGc9PQ==
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Fluent in Spanish is highly preferred
  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

Cross Country Search

Family Medicine Physician Job at Cross Country Search

 ...Join our South Bend, IN Team! Family Medicine Physician Starting Salary : $220,000 (very negotiable for experienced candidates) Requirements to Apply Medical degree from an accredited medical school. Board certification or eligibility in Family Medicine... 

Stuart Pro Heating & Air

Human Resources Assistant Job at Stuart Pro Heating & Air

 ...Description This is a full-time, on-site position located in Buford, GA. The Human Resources Assistant will handle a range of administrative and operational tasks to support the HR department. Daily responsibilities include assisting with HR-related documentation,... 

TRIPLE TEAM-IINDUSTRIES

Courier Delivery Driver Job at TRIPLE TEAM-IINDUSTRIES

Packages in Indianaoplis,IN. Starting @8:30AM-8:00PM Mon-Fri, also Sat-Sun during peak season. 80-120 pkgs a day. Drivers expected to have 300K-500K General Liability Insurance Packages no more than 50lbs or less Background Checks required Drivers will need...

People Architects

Affiliate Talent Manager Job at People Architects

People Architects is excited to partner with a fast-growing ecommerce firm to find their new Affiliate Talent Manager; a dynamic, connected, and resourceful relationship builder who thrives in fast-paced, high-energy environments! In this role you will work directly alongside...

Union Savings Bank

Bank Teller Job at Union Savings Bank

 ...Company Overview Founded in 1904, Union Savings Bank has proudly served our local communities by promoting responsible homeownership through prudent lending practices. Headquartered in Cincinnati, Ohio, we now operate 40 full-service branches and lending offices across...