Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

dGUyMXU4Tmd1a2hYMG5YemdqbW9EZW51NGc9PQ==
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Fluent in Spanish is highly preferred
  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

University of Maryland Medical System

Unit Secretary, Telemetry, Nights Job at University of Maryland Medical System

 ...Eastern Shore of Maryland. Job Description General Summary Supports and maintains the administrative operation of a health care unit, department or clinic. Provides administrative, organizational and communication tasks that contribute to the delivery of high-... 

National Board of Osteopathic Medical Examiners

Administrative Assistant Job at National Board of Osteopathic Medical Examiners

 ...Medical Examiners (NBOME) is seeking a dynamic and experienced Administrative Assistant to support the Professional Development Initiatives and...  ...other administrative needs. Hybrid Work Schedule: Two days remote (Monday & Friday) and three days onsite work (Tuesday... 

Vocalink Connections

Customer Service Support Agent Job at Vocalink Connections

 ...committed to helping individuals work independently, earn reliably,...  ...and income stability from home. If you are seeking a flexible...  ...Flexibility Choose from part-time or full-time hours Create...  ...blocks Morning, afternoon, evening and overnight options available... 

MANGO

Hiring Event - Brickell City Centre Job at MANGO

 ...Join Our MANGO Hiring Event Brickell City Centre (Miami, FL)! Were excited to host a Hiring Event at our MANGO Brickell City Centre store on Tuesday, December 23rd. If you have a passion for fashion, exceptional customer service skills, and want to be... 

U.S. Tsubaki Power Transmission, LLC

Tooling Specialist I (UH) - 2nd shift Job at U.S. Tsubaki Power Transmission, LLC

Description: The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and...