Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

dGUyMXU4Tmd1a2hYMG5YemdqbW9EZW51NGc9PQ==
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Fluent in Spanish is highly preferred
  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

University of Maryland School of Medicine

Neonatal Nurse Practitioner Job at University of Maryland School of Medicine

 ...The University of Maryland School of Medicine (UMSOM) is seeking a Board-Certified Neonatal Nurse Practitioner (NNP) to join its neonatal practice at UM Capital Region Health in Largo, Maryland. This is an excellent opportunity to work within a Level III NICU alongside... 

Cornerstone Building Brands

Production Associate Night Shift Job at Cornerstone Building Brands

 ...Job Description JOB DETAILS Base Pay: $18.00 per hour, plus $1.00 shift differential per hour Night Shift: 7 pm-7 am on a 2-2-3 Schedule Benefits Start Day 1 On Demand Pay (Access to Your Pay When You Need It) Weekly Pay DUTIES AND RESPONSIBILITIES... 

Stoneridge at Centerra

Housekeeper/Laundry Aide Job at Stoneridge at Centerra

 ...Employee Assistance Program Our community is looking for a Housekeeper to join our team. Housekeeper Responsibilities:...  ...Responsible for collecting, cleaning and redistributing the community laundry. Responsible for maintaining the commercial laundry in a... 

Westminster

Maintenance Manager Job at Westminster

 ...lovely grounds featuring mature shade trees, playground, and picnic center complete with gazebo. Join Our Team as a Property Maintenance Manager Lead the Way in Property Maintenance! Are you ready to make a real impact and showcase your leadership skills in property... 

Insight Global

Welder Job at Insight Global

 ...tolerances according to specifications. Skill in welding dissimilar metals. Competence in welding parts and structures of varying...  ...experience Job Description Perform welding and fabrication tasks on marine vessels and components in accordance with NAVSEA...