Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

dGUyMXU4Tmd1a2hYMG5YemdqbW9EZW51NGc9PQ==
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Fluent in Spanish is highly preferred
  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

Cherokee Federal

Construction Project Manager -MILCON Job at Cherokee Federal

 ...ability to obtain a Secret clearance to be considered. A government contract requires that this position be restricted to U.S. citizens...  ...Execution Agents, Air Force stakeholders, A/E firms, and contractors. Manage project scope, schedule, cost, quality, safety,... 

Stormont Vail Health

Hospitalist Job at Stormont Vail Health

 ...Nocturnist Hospitalist Opportunity Stormont Vail Health | Topeka, Kansas Stormont Vail Health, a physician-led, premier regional health system, is seeking a Board-Certified/Board-Eligible Nocturnist Hospitalist to join our dedicated and diverse team in Topeka, Kansas... 

Guardian Savings Bank

Bank Teller Job at Guardian Savings Bank

 ...Company Description Guardian Savings Bank (GSB) is best known for making home ownership dreams come true for our customers. We also offer products, like checking and savings accounts, in our branches to meet the personal and business needs of all of our banking customers... 

Outlier AI

Humanities Content Editor (Remote)_ Job at Outlier AI

 ...data has led to AI advancements for the world's leading AI labs and large language model builders. Weve built a best-in-class remote work platform for our freelance contributors to provide valuable, specialized skills, and we in turn strive to provide them with a... 

RPG

AOV Tester Job at RPG

 ...challenging, exciting construction and maintenance projects in the industrial sector. We are currently hiring a skilled Air Operated Valve Tester for multiple positions in the US. If you are a hardworking person who possesses the skills and ability to perform the job as...