Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

dGUyMXU4Tmd1a2hYMG5YemdqbW9EZW51NGc9PQ==
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Fluent in Spanish is highly preferred
  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

Boulo Solutions

Loan Operations, Processor Job at Boulo Solutions

 ...requests, or modification of existing loans. Post-closing disbursement for purchase money transactions. Daily routine includes Supporting documentation for all incoming loans, letters of credit, and subordination order and review; review of attorney-prepared... 

System One

Mechanical BIM Coordinator Job at System One

Position: Mechanical BIM/VDC Specialist Location: Phoenix, AZ (85029) Pay: $70k - $80k Summary: Piping VDC/BIM professional specializing in coordinated modeling, shop drawings, and constructability support to improve project accuracy, efficiency, and field execution...

Swoon

Customer Service Representative Job at Swoon

 ...Representative . This is a night-shift, on-site contract opportunity with full paid training provided. No technical background is required customer service or call center experience is all you need. Schedule Night Shift: 7:00 PM 7:00 AM Rotating... 

AXA MED

Certified Registered Nurse Job at AXA MED

 ...Job description: Seeking a Registered Nurse to become a part of our team! You will focus on providing high-quality patient care as part of a healthcare team. All candidates are encouraged to have a profile on axamedical.com, but not required to apply . Key Responsibilities... 

One World Global Services

Spanish:Interpreter Venezuela Job at One World Global Services

 ...Job Title: Remote Interpreter vietnamese to English We are seeking a highly skilled remote interpreter to facilitate communication between Vietnamese and English speakers. This role is crucial in ensuring clear and accurate communication. The ideal candidate must...