Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

dGUyMXU4Tmd1a2hYMG5YemdqbW9EZW51NGc9PQ==
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Fluent in Spanish is highly preferred
  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

Shaws Grocery

Refrigeration Technician Job at Shaws Grocery

 ...of food and well-being starts with you. Join our team and bring your best self to the table. What you will be doing As a Refrigeration Technician, you will be responsible for monitoring building equipment for safety purposes and repairs. Troubleshooting... 

Bath Planet

Brand Ambassador Job at Bath Planet

 ...Brand Ambassador Bath Planet Southern Tier is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom...  ...Ability to lift 30 pounds Available to work evenings and weekends We offer ongoing professional development, casual dress... 

Family Dollar

Ethics & Compliance Analyst Job at Family Dollar

About Us Based in Chesapeake, VA, Family Dollar operates more than 7,000 stores across the 48 contiguous states, supported by a coast-to-coast logistics network and more than 80,000 Associates. Family Dollar is a leading value retailer serving large and small communities...

Mashpee Wampanoag Tribe

Tribal Operations Manager Job at Mashpee Wampanoag Tribe

The Mashpee Wampanoag Tribea federally recognized sovereign nation rooted in Mashpee, Massachusetts, with a heritage spanning more than 12,000 yearsinvites applicants for the role of Tribal Operations Manager . As part of an organization deeply committed to advancing...

Macy's

Customer Service Manager Job at Macy's

 ...Manager, Sales and Customer Service Short Hills, NJ, United States Full time Schedule $65,640-$109,200 Annually** based on job, location, and schedule Job Description Be part of an amazing story Macys is more than just a store. Were a...