Job Description

Wisconsin-based TSB Bank was acquired by Empeople Credit Union and renamed TSB Financial, a Division of Empeople Credit Union. TSB Financial serves businesses and members in Dodge, Fond du Lac, and Washington counties. Employees of TSB Financial are employees of Empeople Credit Union.

TELLER:

The Teller is responsible for providing quality service to all customers. The Teller will build a relationship with the customer by answering questions/concerns, listening to the customers’ needs, and handling their banking transactions.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Enthusiastically greet customers as they enter the branch lobby, acting as a concierge of the TSB/Empeople Experience. Welcome and acknowledge all customers according to company standards, anticipate and address customer service needs, assist individuals with disabilities, and thank customers with genuine appreciation.
• Search for opportunities to promote products and service-usage to customers that would benefit customers and enhance their economic well-being.
• Handle all account servicing requests from customers. Coordinate and carry out deposit and customer services functions in accordance with policies, principles, and procedures.
• Follows all cash-handling procedures to receive checking or savings deposits or withdrawals, checks endorsements, verifies cash in/out, and issues receipts.
• Handles all customer cash transactions; accepts checks for cashing, verifies endorsements, validity and availability of funds.
• Receives various types of payments, redeems savings bonds, issues money orders, cashiers checks, and prepares miscellaneous documentation.
• Counts, verifies and packages currency to balance drawer.
• Responsible for imaging all transactions to post to customers’ accounts.
• Responsible for daily banking business including record retention, cash management, inventory, daily reconciliations, and office security. Ensure all required paperwork and documentation are accurately completed, adhering to TSB/Empeoples policies and procedures.
• Operate cash transaction drawer. Responsible for investigating and resolving all balancing offages and discrepancies.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Strong organizational, accuracy and detail orientation skills required.
• Weekend hours may be required.

ADDITIONAL RESPONSIBILITIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIRED EDUCATION AND EXPERIENCE:

• High School diploma or GED and two years of related teller, customer service and cash handling experience.

License or Certificate:

• Notary Public
• Bondable
• Acceptable Credit History

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