Job Description

Immediate need for a talented Transitions Specialist . This is a 12+months contract opportunity with long-term potential and is located in Orlando, FL, Atlanta, GA, Charlotte, NC (Remote) . Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-73685

Pay Range: $35 - $39/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Works directly with Clients via phone
• Provides technical and product support of systems and procedures within Treasury Solutions
• Provides client outreach and support for various migrations or changes impacting client use of Treasury products
• Supports testing of new or enhanced applications and client testing of application upgrades/changes
• Ability to diagnose and resolve more complex user issues and provide user training
• Documents system issues and resolutions and escalates to team lead/manager when necessary
• Adheres to and follows all applicable policies and procedures
• Proactively escalates issues and risks to leadership's attention
• Responsible for general support and delivery of moderate to high level complexity
• Client Transitions Management Team initiatives and projects.

Key Requirements and Technology Experience:

• Key Skills; Strong experience handling in-person level conversations with client on the phone
• Technical support experience
• Experience with Microsoft Office products
• Undergraduate degree in related field or equivalent work experience
• 6+ years of customer service experience handling in-person level conversations
• 5+ years of technical support experience
• Strong organizational and communication/grammar skills - both written and verbal
• Demonstrated proficiency in computer applications, such as Microsoft Office software products
• level support experience working directly with Clients on the phone - candidates need recent experience and proficiency in working with Clients/high inbound and outbound call volumes based on project
• (PLEASE NOTE: If online/ticketing system only experience - do not submit)
• High proficiency in multi-tasking and flexibility - able to be moved from project to project and get up to speed quickly
• Bachelor’s degree in business, Finance, Technology or Accounting
• Experience in banking, financial services, treasury and/or cash management
• Experience in ACH, Wire, SWIFT and Lockbox banking applications
• Experience in Bottomline applications
• Experience in Commercial and Merchant card applications and operations.

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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