Job Description

About Us:

The Olive Street Agency (TOSA) is a dynamic marketing agency specializing in screen printing, embroidery, graphic design, and webstore & fulfillment services. We partner with businesses, teams, and organizations to create custom-branded merchandise and manage their online sales seamlessly. As our webstore / e-commerce division grows, we are seeking a detail-driven Webstore / E-commerce Account Manager to oversee multiple client webstores and ensure their success.

Position Overview:

As the Webstore / E-commerce Account Manager, you will be responsible for managing 10–20 active online stores, providing top-tier account management, coordinating with internal teams for product launches and updates, and overseeing order fulfillment. You will serve as the main point of contact for clients, ensuring that their webstores run smoothly, orders are fulfilled correctly and on time, and customers have a great experience.

Key Responsibilities:

• Manage day-to-day operations of 10–20 online client webstores.
• Serve as the primary client liaison for store setup, product updates, and ongoing support.
• Coordinate with design, production, and fulfillment teams to ensure inventory accuracy and timely order processing.
• Update product listings, pricing, imagery, and store content as needed.
• Monitor store performance and troubleshoot any technical or fulfillment issues.
• Prepare and deliver regular reports to clients on store sales, inventory levels, and fulfillment status.
• Suggest strategies for improving store performance, user experience, and customer engagement.
• Ensure all stores reflect clients’ brand standards and maintain a high level of service.
• Handle special projects, store launches, and promotional campaigns.

Qualifications:

• 1 year of experience in e-commerce management, account management, or a related field (experience with Shopify, WooCommerce, or similar platforms is a must).
• Strong organizational skills and the ability to manage multiple accounts simultaneously.
• Familiarity with order fulfillment processes, inventory management, and customer service best practices.
• Excellent communication and problem-solving skills.
• Attention to detail with a focus on quality and efficiency.
• Proficiency with basic e-commerce tools, customer management platforms, and spreadsheets.
• Self-motivated, flexible, and able to thrive in a fast-paced environment.
• Experience working in a marketing, merchandise, or print production environment is a bonus.

Why Work With Us?

• Creative, collaborative environment
• Hands-on experience with a variety of brands and industries
• Access to custom merchandise and marketing perks
• Flexible scheduling options
• Be part of a growing team that's passionate about creativity, quality, and service

How to Apply:

Please send your resume and a brief introduction outlining your e-commerce or account management experience to jobs@theolivestreetagency.com. We’d love to hear how you can help us take our webstore services to the next level!

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