Wholesale Customer Service Representative Job at Karen Kane, Los Angeles, CA

c3VPeXY4UnJ1a1pXMVhIM2p6S21DdW5tNVE9PQ==
  • Karen Kane
  • Los Angeles, CA

Job Description

As a Wholesale Women's Apparel Customer Service Representative, you will be the primary point of contact for our retail clients, providing outstanding support and assisting with order inquiries, product information, and more. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers succeed.

Key Responsibilities:

  • Process and manage customer orders, ensuring accuracy and timely fulfillment.
  • Manage return approvals and processing.
  • Manage major department store orders; shave inventory, edit & revise orders as needed.
  • Assist clients with product inquiries, including availability, sizing, and style details.
  • Troubleshoot and resolve customer complaints or concerns, aiming for quick and effective solutions.
  • Provide product recommendations and advice based on customer needs and trends.
  • Coordinate with warehouse and shipping teams to ensure on-time delivery and handle shipping-related issues.
  • Maintain accurate records of customer interactions, orders, and feedback in our CRM system.
  • Follow up with customers to ensure satisfaction and encourage repeat business.
  • Collaborate with the sales team to identify and capitalize on upselling or cross-selling opportunities.
  • Stay up-to-date on our product offerings, industry trends, and competitors to best assist customers.

Qualifications:

  • Previous experience in customer service, preferably in the wholesale or retail apparel industry.
  • Strong verbal and written communication skills, with a professional and friendly demeanor.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to multi-task and manage multiple customer accounts simultaneously.
  • Proficiency with Microsoft Office Suite and CRM software (experience with [CRM name, e.g., Salesforce, HubSpot] is a plus).
  • Ability to thrive in a fast-paced environment while maintaining a positive attitude.
  • Knowledge of fashion trends and apparel-related terminology is a plus.
  • High school diploma or equivalent; college degree preferred.

Job Tags

Similar Jobs

Peak Performance Recruitment

Repair Administrator Job at Peak Performance Recruitment

The Repairs Coordinator would be responsible for ensuring that all open airframe and engine repair orders, repair management units are meeting deadlines. Collaborating with vendors and different departments within the organization to ensure requirements are consistently...

Bradesco Bank

Senior AML Underwriter - Correspondent Banking Job at Bradesco Bank

Only candidates with US Work Authorization will be considered. Primary Responsibilities: include the following but is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirement efforts, skills, or working conditions associated...

Girl Scouts of Colorado

On Call Housekeeper Job at Girl Scouts of Colorado

 ...On-Call Housekeeper Job Description Job Title: On-Call Housekeeper Region/Location: Bailey, Colorado Department: Hospitality, Camp, OPP Occupational Job Group: Camp Reports To: Hospitality Director FLSA Status: Non-Exempt Pay Range: $18.00 - $21.15... 

YES Prep Public Schools

Secondary School Teacher 25-26 Job at YES Prep Public Schools

 ...Students ~90% Students Who Are Accepted to a 4-Year University ~88% First-Generation College Students ~ Ranked in the Top 100 High Schools in the Nation, U.S. News & World Report We serve the students of Houston, Texas, the 4th largest city across the United... 

Mountainside (MTN)

Security Officer (Per Diem) Day - Children's Specialized Hospital - Mountainside Job at Mountainside (MTN)

 ...Job Overview : The RWJBH Security Officer ensures a safe and secure environment for all patients, visitors, and staff with blend of vigilance and compassionate service, you will be part of a team that represents the Organization using a positive attitude when on duty...