Job Description

About Us

Black Pearl is a fast-growing, modern bubble tea company with multiple locations across the Tri-State area. We pride ourselves on delivering a premium product and excellent customer experience through quality, consistency, and a strong team culture.

About the Role

We are hiring an Area Manager to oversee our three Connecticut stores and ensure they are operating at the highest level of performance, service, and quality. This is a dynamic, hands-on leadership role ideal for someone who thrives in the field, loves working with people, and has a sharp eye for operations.

You’ll spend most of your time visiting stores, supporting teams, solving problems, and driving results — not sitting behind a desk. This is a newly created position, and you will play a key role in helping us shape the future of multi-unit leadership in our growing company.

Pay range: $70,000-75,000 yearly

Key Responsibilities

• Lead and support store teams at Stamford, Norwalk, and Trumbull locations
• Monitor and improve store performance: sales, labor, waste, cleanliness, and customer experience
• Conduct regular store visits and check-ins with team members
• Train, coach, and motivate team members to follow best practices and uphold store standards
• Help identify staffing needs and assist with hiring, training, and onboarding
• Enforce company policies and operational procedures consistently
• Communicate weekly updates to the headquarters team
• Step in to support store operations during emergencies or staff shortages

What We’re Looking For

• Experience managing or supervising in foodservice, retail, or hospitality (multi-store experience a plus, but not required)
• Strong leadership and problem-solving skills — you get things done and help others do the same
• Hands-on, proactive, and highly organized
• Reliable transportation and ability to travel between stores
• Comfortable working independently and reporting directly to the executive team
• Willing and available to work most weekends, including Saturdays and Sundays

Why Join Us?

• Be part of a small, fast-growing team with room to shape your role
• Work closely with ownership and executive leadership
• High visibility and real impact — your ideas will be heard
• Supportive team, strong product, and a company that values operational excellence

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