Title: Assistant Housekeeping Manager
Department: Housekeeping Supervision
Exercised: Housekeeping Supervisors, Inspectors, and Housekeeping staff Supervision
Received: Executive Housekeeper, General Manager
JOB SUMMARY
Assist the Executive in the organization of cleanliness and maintenance in all units and association property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company.
JOB DUTIES
* Assist the Executive Housekeeper in the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services.
* Assist the Executive Housekeeper in maintaining high standards in all aspects of internal and external service and embrace the Hyatt culture.
* Promote unity and teamwork throughout the department.
* Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, Deep cleaning, Laundry and Public areas.
* Communicate with guests in a professional, courteous and helpful manner.
* Assist the Executive Housekeeper in managing housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.
* Enforce hotel standards, policies and procedures with staff. * Direct and evaluate performance of staff and follow up with training where needed.
* Assist the Executive Housekeeper in motivating staff and maintain a cohesive team.
* Hire and supervise housekeeping line employees and supervisors.
* Assist the Executive Housekeeper in developing and maintaining training programs to create proper quality and quantity cleaning results.
* Assist the Executive Housekeeper in establishing and ensure compliance with guest service standards.
* Utilize inventories to provide high quality housekeeping and maintenance of the units.
* Know and have responsibility for implementation of policies and procedures set forth
* Initiate and maintain effective communication within housekeeping department, and between all other departments and associates.
* Ensure grooming and conduct standards for all housekeeping associates are enforced.
* Provide superior cleaning techniques and results in all managed product types.
* Provide feedback to management and owners on specific furnishing and product needs.
* Assist the Executive Housekeeper in development and maintaining effective payable, payroll, work order and other written paperwork systems.
* Provide quality control and care of linen, supplies and equipment.
* Perform any other duties assigned by Management.
MINIMUM REQUIREMENTS
·High school graduate or equivalent
·Must be able to speak, hear and understand the English language
·Competent in written and verbal communication
·Must be able to sit/stand/walk for long periods of time
·Ability to handle pressure situations and exercise good judgment
·2 years previous housekeeping management or related experience ·Computer knowledge
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
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