Job Description

Bilingual Technical Customer Support Specialist

• Hiring Type: Direct hire
• Salary: $65,000–$75,000
• Location: Hybrid model, Indian Trail, NC (must live within 1 hour of the office)

Responsibilities

Customer Support:

• Handle customer inquiries and troubleshoot technical issues
• Review logs, identify root causes, and implement solutions
• Support installations, upgrades, and escalations as need

Documentation:

• Record, prioritize, and resolve tickets in the internal system
• Create documentation for troubleshooting and customer processes

Inventory Management:

• Configure and manage hardware (e.g., servers, HSMs)
• Oversee equipment inventory and shipping logistics

Qualifications

• 3+ years of IT experience (5+ years in a professional role preferred)
• Bilingual Spanish and English
• Expertise in TCP, ICP, networking, virtual machines, and SQL databases
• Strong troubleshooting, problem-solving, and customer-facing skills (B2B experience required)
• Proficiency in:
• Windows OS, SQL Server Express, and IIS
• Networking (IP addressing, subnetting, routing)
• Hardware configuration (Windows servers, switches, firewalls)
• SysInternals tools and general software installation processes

Benefits:

• HSA/Deductible plan options
• $75 pre-tax phone stipend
• Dental, life insurance, 401K + 5% match
• 10 days PTO (flexible) and generous holiday pay

JN008

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