Business Analyst I Job at PTR Global, Santa Clara, CA

dE9penNjOWhzVWhXMDNENGd6R2hET3Z2NEE9PQ==
  • PTR Global
  • Santa Clara, CA

Job Description

Job Description:

  • Business Analyst I

Duties:

  • Support the GCS organization by analyzing data, optimizing reporting frameworks, and driving insights that enhance operational efficiency and strategic decision-making.
  • Develop and maintain dashboards and reports using Gainsight, Google Sheets, SFDC, Tableau, and other analytic tools to provide visibility into key performance indicators (KPIs), trends, and areas for improvement.
  • Collaborate cross-functionally with teams across Support, Professional Services, and Operations to ensure data accuracy, streamline workflows, and implement scalable solutions.
  • Standardize and enhance data processes by establishing reporting best practices and ensuring alignment with GCS objectives and business needs.
  • Prepare executive-level reports to communicate insights, trends, and operational performance to leadership and key stakeholders.
  • Analyze support cases, customer interactions, and operational data to identify patterns, improve service effectiveness, and recommend process improvements.

Skills:

  • 8 to 10 years of proven experience in a highly demanding environment engaged in continuous transformation.
  • Prior proven working experience as a Business Analyst is required
  • Solid people and communication skills (verbal and written), with ability to successfully explain complex matters and provide persuasive support for positions with internal stakeholders, outside partners, and to communicate with all levels of the organization
  • Extensive experience in using Gainsight, Tableau, Google Sheets, and other related analytics and data visualization tools.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Excellent analytical and problem-solving skills, as well as diligent planning abilities
  • Ability to continually prioritize and deliver outcomes, in a rapid-growth, rapid-change environment
  • Displays personal and corporate integrity
  • Self-starter who enjoys problem-solving with little direct supervision
  • Collaborative team player with a strong desire to achieve results while respecting the company’s core values framework
  • Software (JIRA/Confluence) and experience with google suite including , slides is required

Education:

  • Bachelor’s degree in Business Administration, Information Management or a related field preferred but not required.

Skills:

Required:

  • Google Sheets
  • Problem Solver
  • Business Analysis
  • Building Automation
  • Excellent communication skills

Additional:

  • Data Visualization
  • Big Data Analytics
  • Process Improvements
  • Self-starter
  • Confluence
  • Team player
  • Tableau software
  • Operations
  • JIRA

Languages:

  • English (Speak, Read, Write)

Minimum Degree Required:

  • Completed High School (Diploma or GED)

Pay Range: $60 - $70

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Job Tags

Full time, Work experience placement,

Similar Jobs

AlphaSense

Remote Technical Support Engineer Job at AlphaSense

 ...Information Technology, or a related field (or equivalent practical experience) Experience in at least in one major cloud platform (e.g., AWS, Google Cloud Platform, Azure) and Kubernetes/Docker Proficiency in CLI and basic programming experience in Python, JavaScript... 

Ethos Veterinary Health

ECC Veterinary Technician Specialist, AVECCC Job at Ethos Veterinary Health

 ...Our high-volume 24-hour Emergency Veterinary Hospital in Peoria, Arizona is looking for an experienced Veterinary ECC Technician Specialist Relocation assistance available for qualified candidates Arizona Veterinary Emergency & Critical Care Center has been a leader... 

Pacer Group

Associate Researcher Job at Pacer Group

 ...Job Title: Research Associate Duration: 18 Months Location: Foster City, CA 94404 Job Description: Plan and successfully execute experiments and activities to support formulation and drug product process development work packages including molecular assessment... 

FedEx

Package Handler (Warehouse like) Job at FedEx

 ...Federal Express Corporation (FEC) is part of the rapidly growing warehouse and...  ...Competitive wages beginning at paid weekly for both full and part time opportunities ~$5,250 tuition...  ...paced and physical warehouse work why pay for a gym membership when you can get... 

VitalCore Health Strategies

Substance Use Disorder Program Director (LCSW, LPC, LCDP) Job at VitalCore Health Strategies

 ...Health Strategies (VCHS), an industry leader in Correctional Health Care has an opening for a Substance Use Disorder Program Director ( LCSW, LPC, LCDP and CADC/CAADC ) at Sussex Correctional Institution in Georgetown, DE! Looking for a rewarding career with competitive...