Job Description

Job Title: Call Center Representative

Location: Otay Mesa, CA 92154

Job Type: Full-Time, Onsite, Contract (6+ months, could go perm)

Schedule: Monday – Friday 8am to 5pm

Pay Range: $17.25 – $18.00 per hour

About the Role:

We are seeking a reliable and customer-focused Call Center Representative to join our team on a full-time, onsite basis in Otay Mesa. This is a contract role , offering a great opportunity to contribute to a fast-paced customer service environment.

Key Responsibilities:

• Answer incoming phone calls promptly and professionally, assisting customers with inquiries, orders, or concerns.
• Provide accurate information and resolve customer issues efficiently to ensure high levels of satisfaction.
• Document all customer interactions clearly and accurately in the system.
• Collaborate with internal departments to follow up on customer requests or escalate issues when necessary.
• Maintain a positive and courteous attitude in all customer interactions.
• Adhere to company policies and call center procedures to meet performance and quality standards.

Qualifications:

• High school diploma or equivalent required.
• Previous call center or customer service experience preferred.
• Excellent verbal communication and active listening skills.
• Ability to navigate computer systems and enter data efficiently while on calls.
• Strong attention to detail and problem-solving abilities.
• Punctual, dependable, and able to work full-time onsite, Monday through Friday.

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