Job Description

A career at ISS is about making a difference. We work at airports, banks, hospitals, and thousands of other places – and affect the lives of millions every day. Our people care about the great places they create, the customers and communities they serve, and the planet they seek to protect, always adding a human touch to everything we do. Check out the opportunities that we have available and see where your new career will take you.

Key purpose

The GMP manager works with supervisors, GMP cleaning technicians, site managers, and key customers to ensure quality service and continuous satisfaction. The GMP Manager is responsible for overseeing the implementation and sustained operations of best-in-class technical cleaning and sanitation programs in GMP spaces, clean rooms, and other critical environments. The GMP Manager ensures that service delivery exceeds customer and regulatory requirements. This position supports technical and sanitization strategies, delivers training, and achieves positive financial results.

Success Criteria

• Comply with safety rules, policies and procedures
• Follow all company procedures policies and rules
• Communicate with the team, manager, co workers and customer professionally
• Successful delivery of projects and programs
• Understand customer service and satisfaction
• Understand reporting systems and the environment
• Build an effective team of GMP supervisors and technicians
• Instilling trust

Key areas of collaboration and influence

• Communicate effectively with colleagues and GMP team members so that information is disseminated effectively
• Participate in project groups and meetings as required
• Must work well under time restraints
• Support the GMP team when needed
• Ideal candidate experience
• High school diploma or equivalent education required
• Previous GMP cleaning experience is required
• Able to read, write, understand directions and complete assigned tasks in English required
• Passion for customer service.
• A positive attitude.
• Accountability and dependability in all that you do.
• Ability to communicate effectively with teammates
• Familiarity with methods used in cleaning of buildings, tools, and equipment in GMP spaces
• Ability to execute work schedules making the most efficient use of personnel
• Ability to work in a demanding, fast paced, high volume environment.
• Must be a team player and committed to working in a quality environment.

Key accountabilities

• A strong commitment to company service values.
• Always remember safety first.
• Build respectful relationships with all teammates and guests.
• General business, finance, and operations skills required in order to perform management duties
• Working knowledge of GMP documentation, ISO standards, FDA regulations, and corrective action procedures
• Proven ability to recognize where improvement is needed & ability to find solutions and problem solve
• Communicating with tenant/customers in a professional manner, continuous inspections of quality levels
• Proficient in Microsoft Office and able to populate digital data systems to manage tasks and people
• Ability to attract, identify, and lead top talent
• Perform other duties that may be assigned.
• Physical demands and work environment
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals
• The employee is occasionally exposed to wet and/or humid conditions.
• The noise level in the work environment is frequently loud.

Physical Demands & Work Environment

Long working hours

Sitting at a computer for 50% of the time

Walking/Inspecting the site 50% of the time

Must be able to lift a minimum of 10 pounds

Must be able to work under pressure and time deadlines during peak periods

As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.

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