Job Description

Clinical Research Patient Navigator

Position Summary

The Clinical Research Patient Navigator will serve as the primary point of contact for patients, providing timely and compassionate support during a vulnerable and often confusing period: the consideration of whether to participate in a clinical trial A successful Patient Navigator must have a strong foundation in clinical research and the ability to communicate complex information clearly and effectively to individuals from diverse cultural, linguistic, and health literacy backgrounds.

This hybrid, contract-based role is primarily remote, with occasional in-person responsibilities The Patient Navigator ensures that each patient receives the logistical support, emotional reassurance, and personalized guidance needed to participate successfully in the clinical trial The Patient Navigator works closely with research staff, community providers, and ancillary services to streamline the patient journey from screening through study completion.

Location: Austin, TX

Type: Hybrid (90% Remote; 10% Onsite or with Participants)

Employment Type: Contract (No Benefits)

Reports To: [Leave Blank]

Hours: 300 hours per site over nine months

Sites: Supports participants across multiple clinical trial sites

Schedule: Flexible, based on patient and site needs

Key Responsibilities

Study Start-Up Resourcing and Planning

• Tour all clinical facilities where participants will be seen.
• Review the study protocol and eligibility criteria, and complete the required training protocol.
• Complete training on the relevant site standard operating procedures (SOPs)
• Set up and maintain logs, trackers, data collection tools, patient diaries, and clinical trial management systems (CTMS).
• Use the IRB-approved screening script when engaging with patients.
• Develop and assess patient recruitment plans and tactics.

Patient Discovery

• Gather data from referral sources and site databases.
• Review electronic medical records (EMRs) to identify potential participants.
• Promote trial awareness while fostering a culture of inclusion and respect for diversity.

Patient Prescreening (Level 1)

• Review potential patients with site representatives
• Conduct outreach to potential participants
• Navigate patients through the clinical trial screening and enrollment process.
• Coordinate transportation and visit logistics, especially during complex screening periods.
• Share educational and resource materials tailored to clinical trial participants.
• Answer patient and family questions about the study and its requirements.

Patient Prescreening (Level 2)

• Support the informed consent process as requested by the CRC for biopsy and FibroScan.
• Educate patients on study procedures and expectations.
• Help with data collection and scheduling
• Provide reminders and coordinate transportation, as needed

Enrollment and Ongoing Support

• Provide individualized counseling and assist patients in accessing necessary resources, including scheduling and reimbursement for study-related expenses (transportation and childcare)
• Maintain ongoing communication with patients and provide emotional and logistical support throughout participation.
• Practice cultural humility and engage with patients and families respectfully and inclusively.
• Resolve any study-related issues that arise during the patient journey.

Coordination with Sites

• Collaborate with sites to ensure seamless handoffs and transfer of relevant medical records.
• Respond quickly and professionally to questions from site teams, patients, clinicians, and other stakeholders.
• Prepare and maintain reports on patient tracking, provider outreach, and other required documentation.

Qualifications

• Must possess one or more of the following: Nursing degree (RN, BSN), Licensed Clinical Social Worker (LCSW/MSW), Care Coordinator, or similar healthcare-related background.
• Clinical research experience is required.
• Previous experience as a Patient Navigator in a clinical trial is strongly preferred.
• Experience working with patients with chronic liver disease is a plus.
• Must be fluent in Spanish and English and be authorized to work in the United States.

Skills and Competencies

• Excellent verbal and written communication skills, with the ability to explain complex medical and procedural information in a clear and compassionate manner
• Strong clinical background and understanding of healthcare workflows.
• Highly organized and detail-oriented, able to manage multiple patients across different sites.
• Proactive communicator who anticipates needs and follows through.
• Collaborative team player who works effectively across diverse stakeholders.
• Empathetic and culturally sensitive, especially in high-stress or emotionally charged situations.
• Flexible and adaptable to accommodate participant needs, including evenings or weekends when required
• Experience in collecting and analyzing patient and operational data.
• Committed to fostering a diverse, inclusive, and performance-driven culture supporting patients and internal team members.

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