TITLE : Customer Service Administrator
LOCATION – San Diego, CA – (entirely on-site; there is no remote or hybrid availability)
DURATION: 6+ months
MANAGER NOTES :
Typical Day:
1) Mostly outbound calls in the morning to follow up on current orders for required documents.
2) Data Entry for newly e-faxed orders that are coming in.
3) Upload documents received to their orders and push them into other teams' queues.
4) Reviewing received specimens and resolving order issues identified by our Sample Management team. This may require making outbound calls to confirm or resolve order issues.
5) Clear the dashboard and send faxes to clients and pathology to request the specimen or additional document needed.
Preferred office experience where account management was a focus.
Responsibilities:
• Managing entire order process for specific OAEs, and any accounts that are assigned to those OAEs, in Salesforce.com (SFDC).
o Processing orders in SFDC
o Faxing or calling Ordering Provider when necessary for missing information, clinical discrepancies, specimen issues, etc. and for following up consistently to obtain in a timely manner.
o Faxing specimen requests to pathology and following up regularly to expedite turnaround time (TAT)
o Resolving holds on orders so specimens received can begin testing ASAP.
• Monitoring reports on CS Dashboard to stay on top of workload.
o Open tasks, open order issues, orders that have completed Clinical Review, pending specimens, newly reported orders, QNS results, incoming portal order or registration requests.
• Handling Physician Call Back Requests
o Responsible for forwarding call back requests to the appropriate person (i.e., Pathologist, Medical Science Liaison, Sales) and documenting in SFDC
• Managing Portal Accounts
o Setting up new portal users, managing password resets, and assisting with IT support as needed
• Account management
o Creating new physician contact records as well as medical practice records in SFDC. Must keep accounts updated with current names, addresses, contact info, special notes, etc.
• Follow-Up on QNS Cases
o Proactively contact Pathology for additional material when orders result as QNS or Inappropriate Sample Type
• Incoming Calls/ Emails
o Must be logged into CS Call Queue and be available for incoming calls to main phone line as well as direct line.
• Monitor team email inbox as well as individual email inbox.
Thanks
Ritika Aithmian
Lead Recruiter
Ritika.aithmian@mastechdigital.com
...their social value into economic value. With our focus on everyday creators and a content-first discovery experience, Kale is redefining social commerce. Our goal is to flip influencer marketing on its head to put power back in the hands of true customers, making brand/...
...Job Title: Office Admin Assistant Location: Seattle, WA (Onsite) Job Summary: An international e-commerce company located in downtown Seattle is looking for a full-time office administrative assistant for our office. Were looking for an energetic, motivated,...
...Coordinator also provides informational and educational in-services to professional and public audiences. Education and Experience: # RN certification or college degree in health care related field preferred. Associates Degree in Respiratory Sciences or Paramedic...
...Enthusiasts! Join Renewal by Andersen as a Scheduling Coordinator in Cranford, NJ! At Renewal by Andersen, we dont... ...wage of $23-26, plus bonus potential! Comprehensive insurance package~ medical, dental, vision, and life. Generous 401(K) with company match...
...job in Procore and, if required, maintains project files for the Project Manager. Assists the Project Manager with maintaining Contract Documents, Subcontract Agreements, and Change Orders (both owner and subcontractor), and prepares Subcontract Exhibits with guidance...