Customer Service Representative Job at Horn USA, Inc., Franklin, TN

dCtLeHVjQmlzMDFYMEhMNGpqS2xDdTduNlE9PQ==
  • Horn USA, Inc.
  • Franklin, TN

Job Description

About Us

Horn USA is seeking a dedicated and efficient Customer Service Representative to join our team. We are looking for a professional who demonstrates exceptional organizational skills, maintains a consistently positive attitude, and shows outstanding attention to detail. The ideal candidate will thrive in a fast-paced environment and possess the ability to manage multiple tasks seamlessly.

In this role, you will be responsible for accurately processing purchase orders and responding to customer inquiries over the phone, ensuring their questions and concerns are addressed promptly and effectively. Your commitment to providing exceptional service will be key in helping us maintain our high standard of client satisfaction.

Join Horn USA and contribute to delivering unparalleled support that  exceeds expectations!

Overall Responsibility:

· Service customers by keying purchase orders and communicating information to customers via phone or fax.

Key Areas of Responsibility:

· Enter customer Purchase Orders into SAP operating system for Domestic and International customers

· Confirm correct information within POs

· Contact customer via phone or email on any order issues

· Answer overflow incoming calls, and direct calls to other internal personnel if necessary

· Scan documents into SAP

· Shred sensitive documents

· Other duties as assigned

Qualifications:

· 1-2 years Customer Service experience

· Proficiency in data entry – accuracy and speed a must

· General computer knowledge

· Excellent verbal and written communication skills

· Professional phone skills

· Detail-oriented

· Ability to multi-task

· Well-organized

· Must be a team player

· Knowledge of small-package freight terms

· High School diploma required

· Manufacturing experience a plus

· Previous SAP experience a plus

Physical Requirements:

· Job duties are performed in climate-controlled office environment

· Ability to sit for extended periods

· Some standing and walking required

· Very light lifting – reams of paper, boxes of envelopes

Job Tags

Similar Jobs

The Kink Team

Inside Sales Agent Job at The Kink Team

 ...outbound leads by assessing their motivation, financial status, and competitive landscape. Collect and convey critical information related to client needs, including budget, timeline, and specific real estate preferences. Utilize various lead generation tools and... 

24 Seven Talent

Administrative Assistant Job at 24 Seven Talent

Job Title: Receptionist/ Administrative Assistant Location: East Rutherford, NJ Pay Rate: $24-$26/hr Start Date: ASAP Duration: Through end of February (potential to extend)5 days on site Overview We are seeking a highly organized Receptionist/ Admin...

Ardent Health

MA Endocrinology Job at Ardent Health

 ...Join our team as a day shift, full-time, Endocrinology Medical Assistant (MA) in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance , and... 

Schoolforce Solutions Inc

Special Education Teacher Job at Schoolforce Solutions Inc

 ...We are looking for a talented Special Education Teacher for the school year. In-person Special Education Teacher Age & Caseload: 3&4 year old | 12-16 students Type of classroom: Special Education and ECE Model 1 Classroom Hourly Rate Range:$45.00 - $58.... 

Korn Ferry

President - Multifamily Property Management Operations Job at Korn Ferry

 ...policies and procedures Responsible for compliance with Fair Housing, Non-Discrimination and housing legislation Ensure lease agreements...  ...: ~10+ years of managing a portfolio of 10,000+ units in affordable housing or a mix of Affordable and Class A / B market-rate...